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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

A professional with a strong foundation in process improvement and risk assessment, demonstrating exceptional decision-making autonomy and crisis handling acumen. Known for setting clear goals and providing constructive criticism, fostering an environment of continuous improvement. Committed to leveraging tolerance and patience to enhance team dynamics and drive organisational success.

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Detail-oriented and reliable Data Entry Operator with strong typing skills, and a high level of accuracy in handling large volumes of data. Proficient in MS Excel, MS Word, and Google Sheets, with experience in data verification, record maintenance, and timely data processing. Committed to maintaining confidentiality, and meeting operational deadlines.

Detail-oriented Executive Assistant with expertise in ERP administration, client communication, and project coordination. Proven ability to manage executive schedules and prepare comprehensive reports, ensuring smooth operations and timely support for business objectives.

Motivated Trainee with firsthand experience in diverse industries. Developed strong problem-solving skills and adaptability through previous roles. Demonstrated ability to quickly learn new processes, systems, and necessary skills for professional growth. Impact made includes efficiency enhancements and improved team collaboration across departments.

Master's student in Data Science & Analytics (GPA 3.83) at SUNY Polytechnic Institute pursuing Graduate Assistant position in College of Arts & Sciences for Fall 2025. Five years of software engineering experience with expertise in programming, data analysis, and backend optimization. Proven track record in AI model evaluation, synthetic data creation, and sustainable computing systems. Strong leadership in cross-functional teams, enhancing efficiency through effective communication and decision-making.

Shruti Agarwal

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Software Engineer

Testing Engineer

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Software Engineer

Testing Engineer

High School Diploma -

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