Diya Mazumdar
HDFC BANK
Kolkata
Summary
Results-driven banking professional with experience as Assistant Manager. Expertise in banking operations, AML compliance, KYC verification, and customer service. Demonstrated ability to enhance operational efficiency and ensure regulatory compliance. Open to opportunities in Banking Operations, Back Office, Financial Services, and Customer Support.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Assistant Manager
HDFC Bank Ltd.
01.2026 - Current
- Perform AML screening and KYC verification in compliance with regulatory guidelines.
- Process Savings and Current Account openings with accurate documentation.
- Verify customer documents and ensure adherence to banking policies.
- Handled customer queries, providing timely resolutions to enhance customer satisfaction.
- Coordinated with internal teams for efficient cheque clearing and account maintenance.
- Manage professional email communication with customers and internal stakeholders.
- Maintain accurate customer records while ensuring confidentiality and compliance.
- Supported daily branch operations, contributing to service quality and operational effectiveness.
Education
Bachelor of Arts - English Honours
Rampurhat College
01-2021
Skills
- AML Compliance
- KYC Verification
- Customer Due Diligence (CDD)
- Regulatory Compliance
- Banking Operations
- Account Opening
- Documentation Management
- Customer Service
- Email Handling
SINGING
I HAVE DONE PROFESSIONAL COURSE IN ADOBE PHOTOSHOP, ILLUSTRATOR, COREL
Timeline
Assistant Manager
HDFC Bank Ltd.
01.2026 - Current
Bachelor of Arts - English Honours
Rampurhat College