Diya Rai
Delhi
Summary
To develop my leadership and management abilities by working closely with experienced professionals in the industry, and taking on increasing levels of responsibility.
Overview
4
4
years of professional experience
Work History
Customer Delight Executive
CorporatEdge Serviced Office
Delhi
01.2025 - Current
- Contributed to a property's pre-opening phase.
- Site Operation Management: Overseeing daily facility operations, ensuring the smooth functioning of services.
- Housekeeping and Maintenance: Monitoring housekeeping activities, arranging consumables, and supplies.
- Client Interaction: Providing assistance to facility managers, addressing client concerns, and ensuring client satisfaction.
- Managed office operations to enhance client experience and satisfaction.
- Coordinated facility maintenance and vendor relations for seamless service delivery.
- Oversaw client onboarding processes, ensuring smooth transitions into workspace solutions.
- Developed relationships with clients to understand their workspace needs and preferences.
- Facilitated communication between departments to improve operational efficiency.
- Organized events and meetings within the serviced office to foster community engagement.
- Evaluated service offerings regularly to align with client expectations and market trends.
- Trained junior staff on operational procedures and best practices for client interaction.
- Developed and implemented strategies to increase executive efficiency.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Office Executive
Adani Corporate House, Employed by Sodexo
09.2024 - 01.2025
- Responsible for managing the Promoters Floor.
- Serving as primary point of contact and support for Mr. Gautam Adani & Family.
- Floor Supervision - Overseeing daily operations and ensuring seamless functioning.
- Client Support - Responding to internal calls, resolving complaints, and providing timely solutions.
- Communication Management - Handling email correspondence and ensuring prompt responses.
- Logistics Coordination - Managing courier services, tracking packages, and maintaining records.
- Meeting Room Management - Coordinating bookings, arrangements, and ensuring seamless execution.
- Client Issue Resolution - addressing and resolving client concerns in a professional and courteous manner.
Front Office Associate
The Oberoi, Gurugram
06.2023 - 09.2024
- Worked as an operator in the organization for five months.
- Worked in the Tijori which is Oberoi owned brand for 2 weeks.
- Worked at the reception for 5 months.
- Worked in a business centre
Internship
Crown Plaza Hotel, Gurugram.
08.2021 - 12.2021
- Worked under Guest relation executive in Front Office Department.
- Worked as Hostess in Restaurant, In F&B service.
- Worked with GRA in room cleaning, In Housekeeping Department.
Education
MTTM - Travel and Tourism
IGNOU
01-2027
B.Sc. - Hospitality and Hotel Administration
SRM University
Sonipat01.2023
10+2 -
CBSE Board
01.2020
10th -
CBSE Board
01.2018
Skills
- Customer service
- Conflict resolution
- Time management
- Event coordination
- Team collaboration
- Facility maintenance
Languages
- English
- Hindi
Preferred Location
Delhi, NCR
Certificates And Training
- Backed second position in STAIRS School Football League, 2014
- Organized and hosted Teacher's Day event on 09/05/22
- Shot a testimonial for SRM-IHM, Sonipat
- Second prize in Nestlé cooking contest, 2021
- Special recognitions from HR during internship, good feedback received from the guest
- Special recognition by the guest, Oberois
Timeline
Customer Delight Executive
CorporatEdge Serviced Office
01.2025 - Current
Front Office Executive
Adani Corporate House, Employed by Sodexo
09.2024 - 01.2025
Front Office Associate
The Oberoi, Gurugram
06.2023 - 09.2024
Internship
Crown Plaza Hotel, Gurugram.
08.2021 - 12.2021
MTTM - Travel and Tourism
IGNOU
B.Sc. - Hospitality and Hotel Administration
SRM University
10+2 -
CBSE Board
10th -
CBSE Board