DEVENDRA KUMAR L B

Am currently engaged as a Technical consultant and Project transition manger involved in the transformation and migration of infrastructure/applications (both SAP and non-SAP) workloads from traditional (legacy infra) to public cloud (Azure and AWS). Am the custodian for the migration technologies in use and drive the review/creation/maintenance of architecture documents leading to successful migration implementations. I ensure client satisfaction through the architecture of solutions that meet specific contractual requirements, DXC standards,and customer expectations. I am providing transformation roadmaps and migration design architecture working closely with the Account CTO Office to gather business needs, validating/translating these needs to requirements and providing consultancy support to design/build infrastructure to host custom applications.

Designed and delivered Architectural solutions that meet client requirements, leveraging DXC’s portfolio of standard public cloud offerings. Understand and maintain, as appropriate, road-maps for the technologies in use. Develop and deliver sales presentations at senior levels for large,complex opportunities. Develop for client technically and operationally feasible long-term IT strategies and plans. Use consulting skills including questioning, listening, ideas development, rapport and subject matter expertise to solution and create architectural designs/strategies based on requests and portfolio standards. Ensure client satisfaction through the architecture of solutions that meet specific contract requirements, standards, templates and customer expectations. Ensure all design summary proposals adhere to capability standards, process and artifact requirements. Review solution during the construction phase and validate the “as built” environment matches the detailed design. Validate the scope of the solution meets contractual requirements (availability, performance, capacity), T&T Plans,resource schedules and costs.

Solution and Sales support - Analyzed customers' business & computing requirements to designa suitable solution, including feasibility study, architecture assessment & delivery of architectureblueprints. Pre-sales solution-support - Led several ITO & SI pre-sales bids/deal pursuits, respondingto RFP/RFI, solution-walkthroughs / workshops, effort & cost estimation and cost benefit analysis.Collaborated with clients to develop IT strategy and technology solutions that align with businessstrategy to improve the performance and business impact of their IT investments, and to transformIT to drive future business growth and innovation. Was involved in strategy consulting, governance &architecture reviews, enterprise solutions for IT infrastructure services & IT outsourcing advisory formatching solutions to ITO offerings & Cloud Computing. Effectively coordinated client and solution teamcommunications while managing solution design & delivery, IT governance, expectation management,defining project scope, timelines, delivery risks and implementations. I have been accredited forexecuting several ITO & SI pre-sales bids / deal pursuits and creating high level architecture blueprints,mind maps, solution-walkthroughs / workshops, effort & cost estimation and cost benefit analysis of theproposed solution. In a nut-shell, provided technical solutions across capabilities and practices inlinewith Client/Pursuit requirements for traditional and new style of IT which included ITO, Apps and BPS.

Supported the wider EMEA Project Service (PS) business needs (project upsells) in achieving their goals and objectives by developing service needs criteria (offerings), and non-standard service requests (NSSR's) in an outsourcing environment. Worked with different competency centers to further develop the prioritized portfolio offerings and collateral artifacts for PS. Artifacts that met the solution and delivery needs were identified and further developed in close collaboration with a virtual team (identified Best shore and competency center subject-matter experts). Program Management: Drove regular community of practice meetings for the collateral development, setup and maintained the community PDL/SharePoint, keeping track of development tasks, status reporting to key stakeholders and mitigating risks.

Entrusted with global accountability for driving global delivery standards for Windows Technology capability including "automation", improving productivity, standardizing infrastructure and piloting initiatives for driving operational excellence, in turn leading to reduction in incidents for delivery operations. Setup a framework for operational review for capability in best-shore locations. Represented best-shore delivery operation in 6-pack meetings at the global level as a Capability SME for delivery across global locations. Actively pursued to reduce client proximity delivery functions and to move workload into the global delivery centers. Represented best-shore organization for capability six pack meetings, providing inputs in timely manner based on requirements from global capability leader. Owned the execution of Capability productivity improvement initiatives across best-shore teams and ensure alignment with global delivery standards, including Automation initiatives. Was instrumental in driving several global initiatives like "ACF - Automation Configuration Framework" and "E2Z - Engineer to Zero" initiatives across the best-shore delivery centers. Strove to optimize delivery from an operational, financial and people care perspective.

*Technical Excellence/Service Architecture - Lead operations and drive playbook automation to improve resolution times and gain efficiencies. Design and Review solutions, to ensure architecture/designs meet the project requirements, while maintaining operational efficiency through automation,cost efficiency, reliability and scalability to ensure highly available solutions that meet contractual SLA’s. Lead technical reviews during Major incidents to ensure discussions are focused towards quick resolution. Escalation point for operational issues.

*Service Excellence/Service Quality - Drive priority incident management to resolution. Provide operational “end to end” ITIL service integration. Represent single point of contact in meeting delivery and service level agreement requirements. Initiate root cause analysis to prevent problem reoccurrence. Negotiate with the customer on aspects of operational delivery aspects. Drive achievement of customer satisfaction and Service Excellence targets. Ensure timely achievement of contracted deliverables and compliance to SLAs. Monitor service levels and drive corrective action.

*Cost Management/Optimization - Create and execute account productivity plans with capabilities including best shore/labour sourcing plans. Identify and proactively pursue opportunities for increased productivity. Negotiate removal of client barriers to productivity. Create timely demand forecast for capability resource and capacity consumption (server builds, decommissions, etc.)Engage customer to produce growth forecast and coordinate resource and capacity fulfilment from the capabilities.

*Financial Management - Manage monthly costs from capabilities in line with agreements. Provide input for budget and flash forecasts. Drive delivery costs across capabilities to achieve budget targets. Guide staffing and capital demand/consumption across capabilities (onshore and best shore)ensuring in line with aspire and P&L expectations.

Architected Windows Core infrastructure design and deployment of Campus infrastructure. Was responsible for collating technical documents, evaluating new hardware/software, creating project plans and documenting operational procedures. Authored several technical documents regarding the Core infrastructure design, deployment and implementation. Was responsible for overseeing the overall project timeline adherence and implementation of the recommended architecture. Worked closely with delivery and transition team members, account teams, customers and vendors for transitions and transformation projects. Supported pursuit teams to provide solutions and consultancy support for information systems architectures and IT discipline expertise in complex environments. Led and participated in new customer deployments, transitions, as well as large and/or complex change orders to existing customer programs/projects. Was responsible for ensuring the technical competitiveness of service by planning training programs, providing technical guidance and practice building. Consolidation, pilot & migration of infrastructure services from current to target environment(datacenter, NOS/OS, active directory, email messaging, networking services, end-user services, data& storage) using in-house deployment and migration tools. Implemented several infra projects involving data center system upgrades/migrations with enterprise customers across the globe. This included accountability for end-to-end implementation of projects and their subsequent transition to offshore delivery centers.