Durga Panda
Bhubaneshwar
Summary
Motivated Senior Account Manager bringing 17 years of experience to stay professional and calm under great deals of stress and responsibility. Fantastic written, oral and presentation communication with certified leadership skills. Offering extensive knowledge of B2B and proven track record of exceeding revenue targets, building strong relationships with decision-makers, and delivering high-quality solutions and customer support.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Account Manager
Sify Technologies Limited
04.2022 - Current
- Generate new business by proactively identifying and targeting accounts in the Enterprise segment, offering a range of products such as FLD, Cloud, DC, Network Security, and SDWAN
- Develop and maintain strong relationships with decision-makers to identify opportunities for new products/services and upsell existing infrastructure for additional revenue streams
- Drive revenue growth by nurturing and expanding business from existing customers
- Follow defined sales processes, maintain and grow the sales funnel, and contribute to organizational growth plans
- Collaborate cross-functionally to ensure the delivery of high-quality solutions, timely project completion, and top-class customer support
- Collect payments from accounts and provide timely sales data, competition insights, and market analysis as required.
SME Head
Vodafone Idea Limited
09.2018 - 01.2021
- Achieved revenue targets through effective management of direct and indirect channels
- Ensured 100% store productivity and profitability by implementing compliance standards across all channels
- Monitored business health to maintain the quality of new and existing customer relationships
- Drove productivity improvements across all channels, successfully meeting regional budget targets.
SME Head
Vodafone Enterprise
01.2018 - 08.2018
- Achieved SME revenue targets for the state through effective channel partner management and direct sales of enterprise products
- Ensured customer satisfaction and revenue market share growth through strategic initiatives
- Expanded market presence via diverse channels, minimizing revenue leakage.
Account Manager Key Account
Vodafone Enterprise
10.2013 - 12.2017
- Service Operations - Assess the viability of accounts and improve the visibility of profit and loss (P&L) on the portfolio
- Seek approvals based on capital expenses, operational expenses, and return on investment (ROI)
- Achieve agreed targets by directly selling high-end technological solutions to large corporate clients
- Customer Life Cycle - Take accountability for developing, maximizing, and maintaining long-term relationships with potential and existing clients
- Aim to enhance customer satisfaction, increase customer retention, and drive company sales
- Enhance Revenue Growth - Cultivate existing client relationships by cross selling other revenue-generating products to expand the portfolio
- Additionally, focus on ensuring brand loyalty and customer retention.
Managing Partner
Vodafone Enterprise
07.2010 - 09.2013
- Channel Sales - Attain the revenue objective for Small and Medium Enterprises (SMEs) in the state by leveraging channel partners to sell services such as Mobility, Leased Line, MPLS, PRI, IOT, and Cloud
- Return on Investment (ROI) - Ensure that channel partners achieve a profitable return on their business investments.
Key Account Manager
Aircel
09.2009 - 06.2010
- Key Account Management - Responsible for acquiring and expanding the portfolio of large corporate clients by offering a comprehensive range of telecom products such as Mobility, FLD, FLV, IOT, and Cloud Services
- Also act as the primary point of coordination for Vodafone's product and service offerings, including Mobility, FLD, FLV, and Cloud Services
- Strategize - Develop and execute strategies to enhance brand awareness, penetrate existing markets, and increase market share in terms of both customer base and revenue.
Key Account Manager
HDFC Bank
05.2007 - 08.2009
- Experienced in investment monitoring, strategy planning, acquiring and servicing client relationships, analyzing business needs, financial planning, optimizing returns on investments, managing corporate clients, cross-selling products, complaint handling, and monitoring non-performing accounts
- It appears that you have worked with various organizations and have dealt with products such as liabilities, assets, mutual funds, insurance, fixed income instruments, and real estate funds
- Your responsibilities have also included establishing business relations, solving queries and complaints, and maximizing profitability and business growth.
Head Operations
Ladbrokes
04.2004 - 02.2007
- Administering various functions including client servicing, business planning, implementation, administration, business development, training, and team management
- Managing and optimizing BS2000 operations to ensure company profitability
- Achieving business plan objectives and maximizing profitable turnover by consistently delivering quality products and services
- Operating in accordance with company policies and procedures to ensure efficient administration, safety, security, and financial systems
- Managing and operating BS2000 to drive profitable turnover, enhance customer loyalty, and generate new business opportunities
- Conducting training programs for new hires at Ladbrokes and developing staff resources to meet the company's needs and individual growth.
Retail Manager
CORAL
02.2003 - 03.2004
- Work with the line manager to set individual performance targets for team members, aligned with the business plan
- Ensure that the performance targets are clear, measurable, and achievable
- Provide support and guidance to team members in meeting their targets
- Monitor and track performance regularly, providing feedback and coaching as needed
- Maintain customer service standards within the team, following the divisional guidelines and ensuring customer satisfaction.
Education
Master of Business Administration - undefined
London School of Commerce
London, England 01.2002 - 04.2004
Bachelor of Business & Bachelor of Arts - undefined
Utkal University
Bhubaneshwar, Odisha 01.1999 - 04.2002
Skills
Financeundefined
Country
India
Timeline
Senior Account Manager
Sify Technologies Limited
04.2022 - Current
SME Head
Vodafone Idea Limited
09.2018 - 01.2021
SME Head
Vodafone Enterprise
01.2018 - 08.2018
Account Manager Key Account
Vodafone Enterprise
10.2013 - 12.2017
Managing Partner
Vodafone Enterprise
07.2010 - 09.2013
Key Account Manager
Aircel
09.2009 - 06.2010
Key Account Manager
HDFC Bank
05.2007 - 08.2009
Head Operations
Ladbrokes
04.2004 - 02.2007
Retail Manager
CORAL
02.2003 - 03.2004
Master of Business Administration - undefined
London School of Commerce
01.2002 - 04.2004
Bachelor of Business & Bachelor of Arts - undefined
Utkal University
01.1999 - 04.2002
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