Dnyandev Date
Thane
Summary
Dynamic Sr. Manager with a proven track record at Action Construction Equipment Ltd, specializing in product sales and support across Maharashtra, Gujarat, and Goa. Excelled in team leadership and customer satisfaction enhancement, adept in VFD programming and service contract management. Demonstrates a keen ability to foster learning and development, ensuring a 20% increase in customer retention through strategic complaint resolution and team management.
Overview
14
14
years of professional experience
Work History
Sr. Manager-Product Sales and Support Division
Action construction Equipment Ltd
Mumbai
07.2011 - Current
- Expertise in handling the service team as the Service Team Head for the Maharashtra, Gujarat, and Goa regions.
- Handling responsibilities in the direct selling of tower cranes in Maharashtra.
- Expertise in handling the operator team of the Rental division for the Maharashtra, Gujarat, and Goa regions.
- Expertise in resolving mechanical as well as electrical problems of types of tower cranes.
- Having knowledge of VFD programming for tower cranes.
- Expertise in providing onsite training to the Operator, PNM, and Safety Team.
- Generate inquiries for spare parts orders, O&M contracts for cranes, for various construction companies from the Maharashtra, Goa, and Gujarat regions.
- Also, I am an expert in generating and managing service contracts, as well as the AMC of tower cranes.
- I have considerable experience in handling warranty claims and customer complaints.
- Also, have the expertise in scheduling and breakdown maintenance of various cranes.
- Coordinate with the dealer related to service and spare parts.
- Coordinate with the factory and head office regarding service and spare parts.
- Day-to-day coordination with the customer, dealer.
- Business development in the assigned territory for the Tower Crane.
- Taking the responsibility of performing other duties associated with the job profile of a Product Support.
Education
Bachelor of Engineering - Mechanical engineering
Datta Meghe College of Engineering
Mumbai, Maharashtra06.2011
Diploma-Automobile Engineering -
Pimpri Chinchwad Polytechnic
Pune, Maharashtra08.2005
National Certificate Training in Vocational Trade (NCTVT) - DGT
Brihanmumbai Electricity Supply and Transport (BEST)
Mumbai, Maharashtra10th -
A.E.S High school
Mumbai, Maharashtra05.2002
Skills
- Customer Service Leadership
- Teambuilding and management
- Complaint Handling & Resolution
- Customer Satisfaction Enhancement
- Learning and Development
- Team-oriented
- Result-driven
- Willingness to learn
- Self-development
- Ability to work in a team
- Keeping pace with the latest technology
Father's Name
Mr. Kisan Date
Personal Information
- Date of Birth: 01/20/87
- Gender: Male
- Nationality: India
- Marital Status: Married
Languages
- English
- Marathi
- Hindi
Awards
- Participated and Secured 3rd prize in Project Competition in 'Tech Pulse 2011' organized by IEEE at Fr. Rodriguez Institute of Technology, Vashi, Navi Mumbai.
- WINNER'S of project exhibition cum competition in T.Y.A.E diploma (2008).
- Consistently ranked in the top 5 of my Diploma and Engineering class from 2005 to 2011.
Disclaimer
I, Dnyandev Date, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Professional Highlights
- Continuously serving Ace for more than 8 years with 100% dedication towards customer satisfaction.
- Increase revenue through paid service by 50% every year.
- Involving in direct selling of Tower crane to support sales team.
- Increase service satisfaction with minimum service team.
- Increase Customer awareness by conducting more training program.
- Increase product quality by giving proper feedback to factory.
Timeline
Sr. Manager-Product Sales and Support Division
Action construction Equipment Ltd
07.2011 - Current
Bachelor of Engineering - Mechanical engineering
Datta Meghe College of Engineering
Diploma-Automobile Engineering -
Pimpri Chinchwad Polytechnic
National Certificate Training in Vocational Trade (NCTVT) - DGT
Brihanmumbai Electricity Supply and Transport (BEST)
10th -
A.E.S High school
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