Dnyaneshwar Jathar

In my recent promotion to Assistant Manager, my primary role encompasses fostering strategic alliances with SBI branches to drive lead generation for premium credit cards, overseeing the conversion process, and ensuring seamless card issuance. Additionally, I am entrusted with the responsibility of managing escalated customer service matters via email, diligently addressing and resolving credit card-related complaints.

As a vital member of the marketing team, I spearhead efforts to acquire merchant leads for lucrative cashback offers and Merchant Funded initiatives, overseeing their successful integration into our network.

Drawing from my previous tenure as Branch Relationship Manager, I led a team of 25 professionals, meticulously tracking daily sourcing metrics, managing application dispatch logistics, and ensuring end-to-end application management. I also adeptly handled customer escalations from SBI branches, liaising with Branch Managers to swiftly resolve issues and uphold customer satisfaction.

Moreover, my proactive involvement in exhibitions and Customer Service Point (CSP) activities within prominent multinational corporations and large corporate entities has facilitated the sourcing of bulk applications, contributing significantly to organizational growth.

Furthermore, my role extends to providing comprehensive training to Branch Relationship Executives (BREs), ensuring their alignment with evolving policies and fostering a culture of excellence and productivity.

I affirm the accuracy and veracity of the aforementioned information to the best of my knowledge and belief.

9604534121, 8668339531

I have just promoted as Assistant Manager, my job Role is to build relations with SBI Branches and Generate Leads for Premium card and and convert them and issue a Premium credit cards. Also I am handling escalation over the mail for customer service and resolve the complaints regarding credit card. I am also a part of marketing team to acquire merchant leads for cash back offers and Merchant Funded offers and onboard them.

Branch Relationship Manager, 10/2022, 02/2024, My Job role is to handling team of 25 peoples as a BRM and getting daily sourcing numbers from BRE`S work also involves application Dispatch writing and tracking of applications from start to end. Also Handling customer escalated complaint from SBI Branches. Managing SBI Branch managers and getting support from them. In sourcing day to day application, CSP and DSP activity. Attended various exhibition and CSP activity in MNC and Big corporate AND source bulk application from there. Have over 50% Digital and ekyc penetration day to day sourcing. Trained BRE`S por new policies and motivated them to work at their full potential.

• Total Experience: 8 years
• Age: 27 Years
• Date of Birth: 12/07/1997
• Gender: Male
• Nationality: India
• Marital Status: Married

• English
• Hindi
• Marathi

All above mentioned information is true and correct to best of knowledge and belief.

• Promoting banking products and services to customers, cross-selling products, and meeting sales targets.
• Ensuring the branch complies with all banking regulations, including anti-money laundering laws, know-your-customer regulations, and data protection laws.
• Training new staff members, conducting performance evaluations, and providing ongoing training to ensure staff members are up-to-date with banking policies and procedures.

• Ranked as the top Business Relationship Manager (BRM) in the Pune region for Project Shikhar during the fiscal year 2021-22.
• Achieved the top position as the Regional Manager (RM) nationwide for the fiscal year 2023-24.