Dnyaneshwar Pawara
Lalchand
Shirpur
Summary
Dynamic Hotel Manager with a proven track record at Hotel White House, enhancing guest experiences and boosting customer service ratings through exceptional interpersonal communication and problem-solving skills. Expert in marketing and team collaboration, I foster a positive culture that drives efficiency and guest satisfaction.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Hotel Manager
Hotel White House
02.2023 - Current
- Created and executed marketing plans to enhance hotel service visibility.
- Developed a positive organizational culture encouraging teamwork, collaboration, and strong employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Accounting Manager
Gramayana Pvt. Ltd.
2022 - 2023
- Generated monthly and quarterly financial statements for executive review.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
Agent
Reliance Digital
2021 - 2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Billing Clerk
Hotel King Park
2019 - 2022
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Generated daily, weekly and monthly reports for billing department.
Education
No Degree - 12 Th Pass
Gurukul Vidyalay Dhule
Yashwant Nagar Sakri Road DhuleHigh School Diploma - Diploma in Tally
Y C M O U
Shirpur Dist Dhule Bachelor of Commerce - 2016
North Maharashtra University Jalgaon
Shirpur Dist Dhule 02.2021
Skills
Office and staff streamlining
Guest accommodations
Guest services management
Guest experiences
Cash handling
Social media networking
Marketing
Guest relations management
Interpersonal communications
Sales
Computer skills
Problem-solving
Multitasking
Customer service
Personnel supervision
Active listening
Teamwork and collaboration
Timeline
Hotel Manager
Hotel White House
02.2023 - Current
Accounting Manager
Gramayana Pvt. Ltd.
2022 - 2023
Agent
Reliance Digital
2021 - 2022
Billing Clerk
Hotel King Park
2019 - 2022
No Degree - 12 Th Pass
Gurukul Vidyalay Dhule
High School Diploma - Diploma in Tally
Y C M O U
Bachelor of Commerce - 2016
North Maharashtra University Jalgaon