Doddappagouda Malipatil
Application Consultant (SOTI Admin)
Bangalore
Summary
Objective:
Results-oriented Enterprise Mobility Engineer experienced in dynamic, fast-paced technical environments. Proven ability to assess and adapt to evolving challenges with agility. Strong commitment to delivering superior customer service drives both individual and team success. Excels in strategic problem-solving and proactive support, constantly seeking opportunities to enhance process efficiency and operational effectiveness through automation-driven solutions. Expertise lies in identifying, planning, and implementing solutions that optimize enterprise mobility management.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Application Consultant (SOTI Admin)
Mercedes-Benz R & D PVT LTD
05.2023 - Current
- MobiControl Application Support
- Manage and resolve tickets raised by Benz plant customers via ServiceNow, ensuring efficient handling and support for factory devices, primarily Zebra devices
- Lead onboarding of new plants, introducing MobiControl as the MDM solution and Zimperium as the MTD (Mobile Threat Defense) solution, along with outlining the support process
- Generate enrollment barcodes using StageNow and configure Active Directory to manage access to MobiControl & Zimperium consoles
- Develop and deploy custom device profiles and configuration packages based on plant requirements
- Perform device maintenance, including OS and security patch updates, to ensure optimal performance and compliance
- Participate in stakeholder meetings to gather business requirements, provide updates on ongoing projects, and discuss process improvements
- Design and implement security policies to mitigate risks such as outdated OS versions, unauthorized access, PIN changes, location tracking, USB debugging, vulnerabilities, and phishing threats
- Responsible for integrating MobiControl with Zimperium, ensuring seamless security enforcement across devices
- Manage device group integrations between MobiControl and Zimperium, optimizing security posture
- Generate and share monthly security compliance reports with respective plant teams
Technical Specialist Level 2
SOTI PVT LTD
01.2021 - 05.2023
- Primary role to handling the tickets (Salesforce Tool) created by the customers to handle and manage their devices, MobiControl console, server, Database including the maintenance if hosted on our own cloud server(AWS & Azure)
- Being Level 2, dedicated engineer to assigned enterprise accounts and Mission Critical accounts who holds huge licenses
- Completely explored SQL Database including installation, Migration, and upgrade activities
- Install, Configure, and upgrade the MobiControl according to customer request
- Handling the customer Escalation
- Enrolling Android, IOS, Windows, and Ragged Devices
- Explored different SOTI products like SOTI Insight, SOTI Assist, SOTI Xsight, SOTI Connect, SOTI Snap, SOTI Identity and SOTI Central
- Setting up the infrastructure & troubleshooting related to MobiControl Product issues
- Interreacting with the customer to deliver MobiControl products such as SOTI MobiControl, SOTI Assist, SOTI Xsight, SOTI Identity, etc
- Verifying and validating customer compliance sheet
- Understanding Customer Pain points and technical requirements for their organization
- Qualifying, Validating, Solution Presentation, Solution Demonstration, Designing, and doing POC based on the technical requirement of the customer
- Hands-on experience with Azure IDP, AWS, LDAP, Active Directory
- Have responsibility delivery the product training to newly joined engineer
- Part of QA team and responsible to scrub the cases and provide monthly report on the correction and modification about the process
Technical Support Engineer
Quick Heal Technology
04.2019 - 12.2020
- Inbound calls support for the technical queries regarding the Quick heal Products
- Supporting Quick Heal product for the Windows, Server & Mobile
- Outbound calls, Live chat, inbound & outbound emails
- Remote support Via Team Viewer
- Virus Logs with respect to the system event logs and customer performed task
- System dependent issue with respect out Antivirus product (Sys Driver, Registry, Sys Services)
- Leading the small team of 5 members
- Motivating and providing the training about the product new release and new implementation
- Encouraging the team about the SLA Target and the timely deliver the support to make customer satisfied
- Connecting to higher team for high priority incidents by following the escalation matrix
Desktop Support Engineer
WIPRO LIMITED
07.2017 - 03.2019
- Hands experience on workstation the SCCM, Cyber Ark, Fore Scout, and Nexthink like PNAP
- VLAN change, Port configuration for dedicated spanned VLAN
- Proxy creation for the dedicated projects for the connectivity to the client network
- Virtual Box installation, Hyper-V and virtual server maintaining
- Handling the escalation and providing the satisfied resolution to the customer
- Proficient in configuring, deploying, and managing devices through Microsoft Intune, including Android, iOS, Windows, and macOS platforms
- Expertise in managing policies for device compliance, conditional access, and app protection (MAM)
- Experience with enrolment methods like Autopilot, Apple DEP, and BYOD
- Skilled in deploying and managing apps through Microsoft Intune, including line-of-business (LOB) apps and Win32 applications
- Expertise in configuring and managing Microsoft Store apps and custom app deployments
- Compliance and Security Policies
- Hands-on experience creating and applying compliance policies to ensure devices meet security and organizational standards
- Proficient in configuring conditional access policies integrated with Azure AD for secure access to company resources
- Basic Experience with PowerShell scripting for automating routine Intune tasks, including device management and reporting
- Strong knowledge of device enrolment, remote wipe, remote lock, and other MDM features
- Experience troubleshooting device connectivity and synchronization issues
- Proficient in diagnosing and resolving Intune-related issues, including app deployment errors, compliance issues, and policy conflicts
- Skilled in using logs (e.g., Windows Event Viewer, Intune Troubleshooting Blade) for advanced diagnostics
- Experience integrating Intune with third-party tools and services like Jamf, SCCM, and Microsoft Defender for Endpoint
- Proficient in monitoring and analysing device and application performance through Intune and generating detailed reports
- Handling the team as a team lead, accordingly, providing the training to the team engineers
Associate Technical Engineer
CMS IT SERVICES
06.2016 - 04.2017
- AD DS server Maintaining
- Networking Maintaining Hand experience on POE switches like VLAN creation and assigning VLAN, configuration of the ports
- Maintaining the server printer
- Handling user data and computer details in the database in server
- Installing the virtual server and Hyper-V
- Hands experience on Antivirus fetching the updates from the server and handling the virus with windows updated patches
- Maintaining: Windows 7/8.1/10, Ubuntu Version 12, 14, 16.04 OS, windows server 8, 2012 R2 server
- Project Name: PNB MetLife
- Role: Remote Support Engineer and server admin
- Responsibility: Outlook Configuration and Troubleshooting, Printer Configuration and Troubleshooting, SCCM and Windows update, OS Installation, Network configuration and troubleshooting, VPN configuration and troubleshooting
- Other Activity: Windows Server 2012 R2 Installation, Hyper-V Installation, RAID Configuration, Windows Updating
Education
Bachelor of Engineering (B.E) - Computer Science & Engineering
AIET College of Engineering
Gulbarga, Karnataka 06.2012 - 06.2016
Pre-University Course (PUC) - Science Stream
St. Merry Independent College
Gulbarga, Karnataka 04.2010 - 04.2012
Secondary School Certificate (SSC) - undefined
Govt. High School
Kolluru, Chittapur, Karnataka 04.2009 - 04.2010
Skills
Self-Confident, Self-Motivated, and Hardworking with a proactive approach to challenges
Skills
📌 Endpoint & Device Management:
✅ Microsoft Intune (Android, iOS, Windows, macOS)
✅ SCCM (System Center Configuration Manager)
✅ SOTI MobiControl & Enterprise Mobility Management
✅ Mobile Device Management (MDM) & Mobile Application Management (MAM)
✅ Azure Active Directory (Azure AD) & Conditional Access Policies
✅ CyberArk (Privileged Access Management)
✅ ForeScout (Network Security & Compliance)
✅ Nexthink (Endpoint Analytics & Monitoring)
✅ Identity & Access Management (IAM)
✅ Compliance Policy Configuration & Security Hardening
✅ Win32 App Packaging & Deployment (LOB & Custom Apps)
✅ PowerShell Scripting for Automation
📌 Cloud & Infrastructure:
✅ Microsoft Azure (IDP, Compliance, and Security)
✅ AWS Cloud Services & Migration
✅ Database Management (SQL Installation, Migration, Upgrades)
✅ Server Configuration & Maintenance (Windows Server, Linux)
✅ Log Analysis (Windows Event Viewer, Intune Troubleshooting Blade)
✅ Device Enrollment Issues (Autopilot, Apple DEP, BYOD)
✅ Network & Connectivity Troubleshooting
✅ Remote Device Management & Support
✅ ITIL Processes & Incident Management
✅ Salesforce Ticketing System
✅ Escalation Handling & SLA Management
✅ End-User Training & Technical Documentation
Certification
Azure Microsoft Azure Administration (AZ-104) from Alison
Exposure In Other Mdm
- IBM360 MDM Application by IBM, Beginner
- Esper MDM, Beginner
- SureMDM Application by 42Gears, Good understanding
- Intune Application by Microsoft, Good Understanding
Ccna Trained
- Basic network components, topology, type of cables, type of mode, type of network, protocols.
- Troubleshooting using PING, TRACERT, IPCONFIG /Release, IPCONFIG /Renew.
- IP addressing, sub netting, TCP and UDP.
- OSI Model.
- Routing Protocols: Static and Dynamic protocol.
- Static Protocol, strong in commands, strong in configurations, hand on experience in packet tracer.
- Dynamic Protocols, RIP, OSPF, EIGRP, BGP strong in configuration and commands.
- Load Balancing.
- Configuration of ACL, troubleshooting, NAT & PAT configuration.
- Switching: L2 & L3 layer switch configuration, VLAN creation, VTP, DTP, Trunk creation, access-list, DNS and DHCP.
Social Contribution
Bhumi, Non-Profit Organization | Education for Underprivileged Children, Actively contribute to Bhumi's mission of providing quality education to underprivileged children., Engage in mentoring, tutoring, and skill-building activities to support holistic child development., Collaborate with educators and fellow volunteers to create a positive learning environment., Assist in organizing and facilitating educational programs, workshops, and community outreach initiatives.
Place
Bangalore, Karnataka
Personal Information
- Total Experience: 7.6 Years
- Date of Birth: 10/23/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that above mentioned information is true to the best of my knowledge and belief.
Timeline
Application Consultant (SOTI Admin)
Mercedes-Benz R & D PVT LTD
05.2023 - Current
Technical Specialist Level 2
SOTI PVT LTD
01.2021 - 05.2023
Technical Support Engineer
Quick Heal Technology
04.2019 - 12.2020
Desktop Support Engineer
WIPRO LIMITED
07.2017 - 03.2019
Associate Technical Engineer
CMS IT SERVICES
06.2016 - 04.2017
Bachelor of Engineering (B.E) - Computer Science & Engineering
AIET College of Engineering
06.2012 - 06.2016
Pre-University Course (PUC) - Science Stream
St. Merry Independent College
04.2010 - 04.2012
Secondary School Certificate (SSC) - undefined
Govt. High School
04.2009 - 04.2010
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