Dharmendrasinh Dodia

Heading : Claims Department

• Optimized workflow for faster claim resolutions.
• Ensured seamless communication between all parties during the claims period.
• Ensured IRDA compliance through meticulous management of Claims MIS.
• Participated in case study discussions with Marketing and Claims teams to refine insurance contract wording.
• Enhanced clarity of insurance policies based on claims analysis.

• Developing, implementing, & managing the overall corporate insurance program to protect the organization from various & possible all existing and future risks & all kind of liabilities
• Assessing the organization's risk profile & identifying potential risks & exposures that need to be covered by insurance adequately
• Identifying opportunities for risk reduction and implementing risk control measures to minimize potential losses
• Working with internal departments to for better risk management
• Analyzing existing insurance policies to ensure they adequately cover the organization's risks & liabilities
• Recommending an additional coverage, policies as needed
• Collaborating with various Insurers, Re Insurers, various authorized Intermediary to obtain appropriate insurance policies / coverages at competitive rates, better terms & conditions as & when needed
• Overseeing the claims process & working closely with all stakeholders of organization, as well outside agencies like Loss Adjustor, Investigators & their associates including Insurer/s, Intermediary/ies, various govt
• Agencies (through the concern departments only), Salvage Processors as per CVC Guideline from date of incident to till claim settlement
• Timely Claim settlement - Reimbursement & Speedy process of Cashless
• Automization of Claim System (Claim Intimation to Claim Settlement) with less involvement of HR, Admin, & Concern Departmental Heads
• Prepare documents & maintaining track record
• To be in touch regularly with in house legal department
• Conversations with Lawyers, court as & when required
• To set up the system to prevent possible fraud in insurance & its related activities with the help of various stakeholders
• Ensuring the organization complies with insurance policy requirements & conditions
• Providing guidance to internal stakeholders / department on policy compliance matters
• Preparing & represent the Insurance Budget with proper clarity and transparency to all concerns and management
• Keeping up to date with industry trends, changes in insurance regulations & emerging risks to ensure the insurance program remains effective and aligned with the organization needs
• Implementation of PMS, Safety Training - Co Ordination with SHE department
• With all internal Department of company - for information required for Insurance related matters, Claims, Risk Management related activities

• Insurance Management Program of Clients / Prospective Client
• To set up & monitor, process for Operation, Policy & Claims Management for various clients
• Advising suitable risk coverages, to design customized insurance solutions to address clients' specific risk profiles, resulting in increased client retention and satisfaction
• Conducting Risk Improvement / Loss Mitigation exercise / activities either by In-house Risk Management Team and or of Insurers like Risk Inspection, Insurance Audits (Safety / Hazop Study / Thermography Study / Rusting Audits Etc.)
• Continuously monitored and reviewed policies to identify potential coverage gaps and provided recommendations as per Risk Inspection Reports / Various Audit conducted for improvements of the risk / coverages
• Collaborated with underwriters to negotiate policy terms, pricing, and coverage through proper underwriting process / practices by analyzing applicant Information, assessing risk levels to ensure optimal protection of various risks of client
• Conducting regular audits of policy data to ensure accuracy and compliance with industry regulations
• Participated in claim investigations, working closely with adjusters to evaluate coverage and determine liability
• Collaborated with sales and marketing teams to develop client education materials and promote risk management services
• Led training sessions for junior team members on risk assessment best practices and industry updates

• Actively involved in group companies insurance program and managing the same as par Company's guideline
• Taking care of all line of business pertains to Risk Management of the company i.e
• Property & Casualties, Personnel line, Employee Benefits Program, Liability including international Liability, Miscellaneous etc
• Inviting quote from various insurance companies and an authorized insurance intermediary on the basis of information provided to them as discussed with management during risk management program meeting held
• Actively involved in negotiating with various companies and an authorized insurance intermediary for coverage, with proper pricing
• Preparation of comparative study of various offer & placement of risk with proper risk coverages / policies offered with optimum cost
• To keep self-updated for regulatory changes new coverages/policies available in insurance industry
• Extensively involve in claim management in the entire claims process, involving all stakeholders including surveyor & its associates, investigators, salvaging process, various govt
• Agencies etc
• Ensuring compliance of Rules and Regulation of IRDA and applicable Indian Law/s
• Actively part of various international audit Process (USFDA, EDQM Etc.)

• Working as an Insurance Consultant, taking care of large corporate & retail client, based in Gujarat heaving team of 5 members and managing portfolio of 1 cr business of self & of Development Officer/s
• Managing Key Accounts in case of Large Corporate & own clients
• Provide Innovative, cost-effective suggestions to clients
• Extensively involve in the process of business development and channel development and finalization strategy program for sales growth of Development Officer/s
• Managing & keeping track of Sales & revenues
• Ensuring compliance of Rules and Regulation of IRDA & applicable Indian law/s

• Market Research & Finding out prospective customer
• Provide technical assistance & service to Key accounts
• Generating Revenue
• Branch Administration and meeting targets within deadline