Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Websites
Timeline
Generic

Sridhar Dodla

Rangampalli

Summary

To be associate with a progressive organization that gives me a chance to update my skills according to latest trends and be a part of team that work dynamically towards the growth of organization. Skilled Curriculum Coordinator adept at setting course objectives, selecting materials and overseeing program deployment. Well- organized and detail-oriented with an adaptable approach. Bringing 8+ years of progressive experience as an educator.

Overview

12
12
years of professional experience

Work History

Senior Inside Sales Manager

Great Lakes E Learning Service Pvt Ltd
09.2022 - Current
  • Developed and implemented comprehensive training plans for organizational development initiatives
  • Conducted needs analysis assessments to identify gaps in skill sets, knowledge, and performance levels of staff members
  • Coordinated with subject matter experts to ensure accuracy of content within e-learning courses
  • Developed job aids and other reference materials to support employee training initiatives
  • Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements
  • Implemented employee training programs to improve performance and productivity
  • Conducted outbound calls to existing clients for account management purposes.
  • Assisted in the development of sales strategies and tactics for new products and services.
  • Negotiated pricing and terms with customers as needed.
  • Coordinated customer service activities with other departments such as delivery, billing.
  • Analyzed data from CRM software to identify trends, opportunities and risks.
  • Created reports on sales performance metrics for senior management review.
  • Maintained relationships with key accounts by scheduling regular meetings and calls with decision makers.
  • Gathered feedback from customers regarding product features, pricing, quality.
  • Built strong relationships with vendors to ensure timely delivery of products and services.
  • Managed customer inquiries via phone, email or chat applications in a timely manner.
  • Collaborated closely with marketing team to develop targeted campaigns aimed at increasing sales revenue.
  • Provided technical guidance on product installation and operation matters when necessary.
  • Supported sales team members by providing coaching on topics such as cold calling techniques, objection handling skills.
  • Generated leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Worked with marketing department to prepare campaigns for lead generation.
  • Listened to customer needs to identify and recommend best products and services.
  • Developed and implemented innovative strategies to increase sales revenue.
  • Conducted weekly meetings with the sales team to review performance metrics and discuss opportunities for improvement.
  • Created and maintained relationships with key customers to ensure satisfaction, loyalty, and repeat business.
  • Analyzed customer data to identify trends in order history, preferences, and purchasing behavior.
  • Collaborated with other departments to develop integrated solutions for customers.

Inside Sales Support Specialist

Skill Lync
04.2022 - 09.2022
  • Developed and executed sales strategies to increase revenue and meet customer needs
  • Analyzed customer data to develop targeted campaigns aimed at increasing sales volume
  • Utilized CRM software to manage sales pipeline process from lead generation through close
  • Maintained accurate records of customer interactions in a CRM system.
  • Researched trends in industry sectors to identify potential opportunities for growth.
  • Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
  • Analyzed data from various sources to assess current market conditions and customer needs.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Prepared weekly and monthly reports highlighting key performance indicators.
  • Assessed customer feedbacks and complaints and initiated corrective actions when needed.
  • De-escalated irate customers with communication skills and sales expertise.
  • Met performance standards consistently for answer rate, handle time and service quality.
  • Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
  • Coordinated and scheduled client meetings for sales representatives to maximize their productivity.
  • Collaborated with the marketing team to develop promotional activities and materials that support sales goals.

Business Development Associate

Think and Learn Pvt Ltd (Byju's)
02.2021 - 02.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Identified needs of customers promptly and efficiently
  • Maintained updated knowledge through continuing education and advanced training
  • Provided excellent service and attention to customers when face- to-face or through phone conversations
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills

Bussiness Developemt Associate Sales

Simplify Wellness India Pvt Ltd
03.2017 - 09.2019
  • Provided high level customer service to clients, resolving their queries and complaints in a timely manner
  • Assisted customers with product selection and ordering processes
  • Utilized CRM system to track all sales activity, update customer information, and document communication with customers.
  • Provided timely feedback to senior management regarding performance against targets.
  • Assisted in developing training programs for new associates related to product knowledge and selling techniques.
  • Built strategic partnerships with suppliers and vendors for cost savings and improved service levels.

Customer Service Executive

HDFC bank
02.2013 - 07.2015
  • Answered questions from customers by phone and email, offering company details and policy information as requested
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue
  • Resolved customer complaints in a timely manner while maintaining professional attitude

Education

PGDB post-graduation diploma in banking -

NIIT IFBI

B.Tech -

S.R.R Engineering College

Intermediate -

TRINITY Junior College

S.S.C -

Vidhya Bharathi high school

Skills

  • Business development and planning
  • Lead prospecting
  • Sales and market development
  • Market trends understanding
  • Systems and software expertise
  • Database Management
  • Price quote preparation
  • Managed budgets
  • Client acquisition
  • Sales analytics
  • Report Generation
  • Customer Retention
  • Call Centers
  • Telephone Etiquette
  • Problem Resolution
  • Customer Service
  • Senior Leadership Support
  • Good Communication Skills
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Sales Presentations
  • Telephone Sales
  • Product Demonstrations and Presentations
  • Pipeline Development
  • Lead Qualification
  • B2C Sales
  • Regional Sales
  • Cold Calling Expertise
  • Sales and Marketing Initiatives
  • Exceptional Customer Service
  • Objection handling
  • Upselling strategies
  • CRM proficiency
  • Industry Expertise
  • Product Knowledge
  • Sales Forecasts
  • Opportunity Identification
  • Increasing sales
  • Cold-calling
  • Proposal Preparation
  • Account Servicing
  • Decision-Making
  • Sales Techniques
  • Solution selling
  • Lead Generation
  • Strategic Planning
  • Revenue Growth
  • Account Management
  • Sales Training
  • Contract Negotiation
  • Product Demonstration
  • Direct Sales
  • Organizational Skills
  • Multitasking
  • Team member motivation
  • Problem-Solving
  • Cross selling
  • Sales Reporting
  • Sales process
  • Team Leadership
  • Acquire new business
  • Promote products
  • Business Development
  • Problem-solving aptitude
  • Sales Forecasting
  • Analytical Thinking
  • Competitor Analysis
  • Business development and planning
  • Sales Team Leadership
  • Sales performance analysis
  • Schedule Coordination
  • Project Management
  • Lead database management
  • [Software] CRM
  • Data Analysis
  • Operations
  • Trend Analysis
  • Email campaigns
  • Client Development
  • Sales Planning

PERSONAL INFORMATION

  • Gender: Male
  • Date of Birth: 08/02/90
  • Nationality: Indian

Timeline

Senior Inside Sales Manager

Great Lakes E Learning Service Pvt Ltd
09.2022 - Current

Inside Sales Support Specialist

Skill Lync
04.2022 - 09.2022

Business Development Associate

Think and Learn Pvt Ltd (Byju's)
02.2021 - 02.2022

Bussiness Developemt Associate Sales

Simplify Wellness India Pvt Ltd
03.2017 - 09.2019

Customer Service Executive

HDFC bank
02.2013 - 07.2015

PGDB post-graduation diploma in banking -

NIIT IFBI

B.Tech -

S.R.R Engineering College

Intermediate -

TRINITY Junior College

S.S.C -

Vidhya Bharathi high school
Sridhar Dodla