To be associate with a progressive organization that gives me a chance to update my skills according to latest trends and be a part of team that work dynamically towards the growth of organization. Skilled Curriculum Coordinator adept at setting course objectives, selecting materials and overseeing program deployment. Well- organized and detail-oriented with an adaptable approach. Bringing 8+ years of progressive experience as an educator.
Overview
12
12
years of professional experience
Work History
Senior Inside Sales Manager
Great Lakes E Learning Service Pvt Ltd
09.2022 - Current
Developed and implemented comprehensive training plans for organizational development initiatives
Conducted needs analysis assessments to identify gaps in skill sets, knowledge, and performance levels of staff members
Coordinated with subject matter experts to ensure accuracy of content within e-learning courses
Developed job aids and other reference materials to support employee training initiatives
Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements
Implemented employee training programs to improve performance and productivity
Conducted outbound calls to existing clients for account management purposes.
Assisted in the development of sales strategies and tactics for new products and services.
Negotiated pricing and terms with customers as needed.
Coordinated customer service activities with other departments such as delivery, billing.
Analyzed data from CRM software to identify trends, opportunities and risks.
Created reports on sales performance metrics for senior management review.
Maintained relationships with key accounts by scheduling regular meetings and calls with decision makers.
Gathered feedback from customers regarding product features, pricing, quality.
Built strong relationships with vendors to ensure timely delivery of products and services.
Managed customer inquiries via phone, email or chat applications in a timely manner.
Collaborated closely with marketing team to develop targeted campaigns aimed at increasing sales revenue.
Provided technical guidance on product installation and operation matters when necessary.
Supported sales team members by providing coaching on topics such as cold calling techniques, objection handling skills.
Generated leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
Lead inside sales meetings to outline projected goals and marketing campaigns.
Worked with marketing department to prepare campaigns for lead generation.
Listened to customer needs to identify and recommend best products and services.
Developed and implemented innovative strategies to increase sales revenue.
Conducted weekly meetings with the sales team to review performance metrics and discuss opportunities for improvement.
Created and maintained relationships with key customers to ensure satisfaction, loyalty, and repeat business.
Analyzed customer data to identify trends in order history, preferences, and purchasing behavior.
Collaborated with other departments to develop integrated solutions for customers.
Inside Sales Support Specialist
Skill Lync
04.2022 - 09.2022
Developed and executed sales strategies to increase revenue and meet customer needs
Analyzed customer data to develop targeted campaigns aimed at increasing sales volume
Utilized CRM software to manage sales pipeline process from lead generation through close
Maintained accurate records of customer interactions in a CRM system.
Researched trends in industry sectors to identify potential opportunities for growth.
Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
Analyzed data from various sources to assess current market conditions and customer needs.
Followed-up with sales teams and customers with complex issues to coordinate resolutions.
Prepared weekly and monthly reports highlighting key performance indicators.
Assessed customer feedbacks and complaints and initiated corrective actions when needed.
De-escalated irate customers with communication skills and sales expertise.
Met performance standards consistently for answer rate, handle time and service quality.
Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Coordinated and scheduled client meetings for sales representatives to maximize their productivity.
Collaborated with the marketing team to develop promotional activities and materials that support sales goals.
Business Development Associate
Think and Learn Pvt Ltd (Byju's)
02.2021 - 02.2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Identified needs of customers promptly and efficiently
Maintained updated knowledge through continuing education and advanced training
Provided excellent service and attention to customers when face- to-face or through phone conversations
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Bussiness Developemt Associate Sales
Simplify Wellness India Pvt Ltd
03.2017 - 09.2019
Provided high level customer service to clients, resolving their queries and complaints in a timely manner
Assisted customers with product selection and ordering processes
Utilized CRM system to track all sales activity, update customer information, and document communication with customers.
Provided timely feedback to senior management regarding performance against targets.
Assisted in developing training programs for new associates related to product knowledge and selling techniques.
Built strategic partnerships with suppliers and vendors for cost savings and improved service levels.
Customer Service Executive
HDFC bank
02.2013 - 07.2015
Answered questions from customers by phone and email, offering company details and policy information as requested
Contacted supervisor immediately when issues required escalation to avoid lost revenue
Resolved customer complaints in a timely manner while maintaining professional attitude