Dolan Chanpa Bhattacharya Moitra
Durgapur
Summary
Resourceful professional with over a decade of experience in customer service, administration, logistics, and counseling. Skilled in team management and operational efficiency, ensuring high service standards and effective communication. Combines strategic thinking with people management to drive team success and support organizational growth.
Overview
16
16
years of professional experience
Work History
Administrative & Support Executive
Khushi Therapy Centre
11.2023 - Current
- Managing therapy appointment scheduling and client coordination.
- Overseeing administrative operations, including data entry, documentation, and staff coordination.
- Creating and uploading events on the Awetism Insights App.
- Designing professional thumbnails using Canva for events and internal communication.
- Generating and managing invoices, and following up on pending payments.
- Drafting and sending professional emails for internal and external communications.
- Coordinating and assisting Dr. Reena Singh with Zoom meetings, including creating and emailing Zoom links for events and appointments.
- Managing staff engagement activities and team support.
- Utilizing advanced Excel for reporting, data analysis, and operational tracking.
- Supporting therapists and maintaining a client-friendly, professional environment.
Non-Voice Chat Executive
Teleperformance
05.2022 - 11.2023
- Managing customer queries via chat for Flipkart.
- Participating in process knowledge tests and upgrade meetings.
- Documenting chat interactions in CRM systems.
Hostel Warden (MBBS Girls' Hostel)
IQ City Medical College & Hospital
02.2020 - 01.2021
- Oversaw hostel administration, security, cleanliness, and canteen hygiene.
- Maintained student records and occupancy reports.
- Handled grievances and coordinated with hospital management.
Executive, Logistic Support
Zomato Media Pvt. Ltd.
05.2018 - 11.2019
- Conducted market research and maintained delivery partner databases.
- Assisted onboarding and supported daily reporting on Google Sheets.
Admission Counsellor
Amity Information Centre, Durgapur
03.2017 - 03.2018
- Provided counselling and front-desk assistance.
- Managed tele-calling and promotional activities in Burdwan District.
Part-Time Counsellor
IMS, Durgapur
01.2017 - 02.2017
- Assisted centre head and handled student queries and enrolment processes.
Order Management Associate
Zomato Media Pvt. Ltd.
Gurgaon
06.2015 - 12.2016
- Handled restaurant calls, escalations, and device troubleshooting.
- Created daily and monthly reports for Kolkata's operations.
Customer Relations Officer (Airtel Process)
Hinduja Global Solutions
06.2014 - 06.2015
- Telemarketing and sales reporting for Airtel broadband services.
Front Office Executive (Admin)
Zaira Diamond (India) Pvt. Ltd.
Chandigarh
05.2013 - 04.2014
- Managed reception, customer service, EPABX, and meetings coordination.
Counsellor
Johnson & Johnson Vision Care
08.2009 - 04.2013
- Delivered customer care, lens campaigns, and database maintenance.
Education
Bachelor of Arts -
Durgapur Women's College, University of Burdwan
01.2004
Higher Secondary - Arts
P.C. Road Girls' High School
01.1998
Secondary Education -
P.C. Road Girls' High School
01.1996
Skills
- Advanced Excel & Data Management
- Customer Relationship Management
- Non-Voice Chat Support
- Hostel & Facility Administration
- Front Desk Operations
- Database & Report Management
- Team Coordination
- Tele-counselling & Academic Counselling
- Administrative Support in Healthcare Setting
- Proficient in MS Office & Google Workspace
- Strong Communication & Interpersonal Skills
- Executive communication
- Team building
- Operations management
- Invoicing management
- CRM documentation
- Appointment scheduling
- Professional email drafting
- Staff engagement
- Zoom coordination
Current Role
Khushi Therapy Centre, Administrative & Support Executive, 2023-11-01, Present, Managing therapy appointment scheduling and client coordination., Overseeing administrative operations, including data entry, documentation, and staff coordination., Creating and uploading events on the Awetism Insights App., Designing professional thumbnails using Canva for events and internal communication., Generating and managing invoices, and following up on pending payments., Drafting and sending professional emails for internal and external communications., Coordinating and assisting Dr. Reena Singh with Zoom meetings, including creating and emailing Zoom links for events and appointments., Managing staff engagement activities and team support., Utilizing advanced Excel for reporting, data analysis, and operational tracking., Supporting therapists and maintaining a client-friendly, professional environment.
Personal Information
- Expected Salary: Negotiable
- Father's Name: Dipanshu Bikash Bhattacharya
Custom Section
- Dolonmoitra1234@gmail.com
- Dolonmoitra@yahoo.co.in
Hobbies and Interests
- Painting
- Music
- Traveling
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Bengali
Proficient
C2
Accomplishments
- Coordinated 8 special public and private events.
- Increased sales by30% while reducing costs by 5%, leading to around 15% net profit.
- Built and nurtured key client relationships to grow profit by 15%.
Hobbies
- Music
- Painting
- Art & craft
Timeline
Administrative & Support Executive
Khushi Therapy Centre
11.2023 - Current
Non-Voice Chat Executive
Teleperformance
05.2022 - 11.2023
Hostel Warden (MBBS Girls' Hostel)
IQ City Medical College & Hospital
02.2020 - 01.2021
Executive, Logistic Support
Zomato Media Pvt. Ltd.
05.2018 - 11.2019
Admission Counsellor
Amity Information Centre, Durgapur
03.2017 - 03.2018
Part-Time Counsellor
IMS, Durgapur
01.2017 - 02.2017
Order Management Associate
Zomato Media Pvt. Ltd.
06.2015 - 12.2016
Customer Relations Officer (Airtel Process)
Hinduja Global Solutions
06.2014 - 06.2015
Front Office Executive (Admin)
Zaira Diamond (India) Pvt. Ltd.
05.2013 - 04.2014
Counsellor
Johnson & Johnson Vision Care
08.2009 - 04.2013
Bachelor of Arts -
Durgapur Women's College, University of Burdwan
Higher Secondary - Arts
P.C. Road Girls' High School
Secondary Education -
P.C. Road Girls' High School