Dolly

Conducted patient consultations before counseling to determine issues requiring assistance, and make action plans based on these.

· Converted Robotic patients for Robotic Surgeries.

· Given monthly revenue of approx. Rs 50 Lacs from conversion of the patients.

Maintaining daily and monthly data of patient conversions and sharing it with the GM.

· Assistance given to all surgery PCA patients.

· Conducted patient consultations before counselling to determine issues requiring assistance and make action plans based on these.

· Manage, train and monitor team members and team leads.

· Manage and make appropriate adjustments to staffing levels.

· Coordinate workflow between departments and work areas.

· Liaise between Manager and Senior Supervisors and other company employees.

• Conducted patient consultations before counselling to determine issues requiring assistance and make action plans based on these.
• Used quick decision-making skills to provide smart, on-the-spot answers to patient concerns.
• Performed all duties in line with relevant compliance and internal safeguarding policies.
• Recorded patient's progress, changing treatment plans to provide high-quality care.
• Listened carefully, asked questions and confirmed understanding of patients’ situations and needs.
• Kept detailed records up to date, maintaining strict confidentiality to safeguard patients.
• Counselled Billing, Discharge & Reimbursement queries of patients/attendants.
• Conversion of patients for procedures after brief counselling.

• Coached and mentored junior staff, developing confidence and competence for improved service delivery.
• Held regular briefings with team members, motivating staff to achieve exceptional results.
• Helped improve service, quality assurance and service speed by developing and implementing successful solutions.
• Manage bed availability to facilitate and help patients immediately.
• Maintained data on beds and processes making presentations to management.
• Reviews on a monthly basis with the higher management.
• Convert patients for admission to facilitate services for the high number.

• Provided support, going the extra mile to retain patients.
• Contacted existing patients and informed them about facilities, and rights provided by the organization.
• Maintained department data.
• Collected feedback/suggestions from patients and their attendants and solve their grievances in time and convey their suggestions to the management.
• Generated reports and attended management meetings and briefs to discuss goal fulfilment and administrative decisions.
• Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.

• Counseled the patients & their attendants for Admission.
• Counseled all Paid, ECHS, and Corporate Patients.
• Counselled Billing, Discharge & Reimbursement queries of patients/attendants.
• Listened carefully, asked questions and confirmed understanding of patients’.
• Resolved queries and problems using effective communication and providing step-by-step solutions.

• Admission Formalities of ECHS, Corporate & Paid patients.
• Counseled the patients about their expenditures during their stay.
• Counselled Billing, Discharge & Reimbursement queries of patients/attendants.
• Estimates to the patients regarding the expenses of their Medical procedures as well as surgery expenditures.
• Resolved queries and problems using effective communication and providing step-by-step solutions.

• Developed ongoing programs using good team communication and collaboration.
• Engaged with to better understand needs and deliver excellent service.
• Actively listened to fully understand requests and address concerns.
• Implemented more efficient processes.
• Picked up additional tasks to aid team success.
• Resolved queries and problems using effective communication and providing step-by-step solutions.
• Organized files to support efficiency and traceability.

• Processed bookings courteously and efficiently, verifying the personal information of the patients and their billing details.
• Used excellent time management and organization skills to effectively prioritize administrative duties.
• Cashed up POS till points, handling and processing cash and floating money safely and securely.
• Updated records regularly, ensuring personal and billing information was current and correct.
• Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
• Demonstrated outstanding communication and relationship-building skills, effectively enhancing experiences.
• Attended daily team briefings to ascertain priority tasks, working tirelessly to complete jobs within allotted timeframes.
• Supported staff with clerical tasks for well-maintained office administration.
• Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
• Created a filing system for records and reports.
• Assessed priorities and resources daily to meet deadlines and maximise productivity.
• Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.