Dolly Evenjilena

• Providing best Digital Customer Experience to Global Clients
• Received multiple appreciations from Leadership for amazing work in Sales and Marketing within short period of time
• Mentored Peers to help them crack Sales
• Met monthly sales quota of 100 leads by reaching out to customers through email, phone and chat
• Designed metrics to measure and then leverage marketing data to reach more customers
• Created drip email campaigns to nurture sales leads, attracting up to 50 new customers per month
• Leverage data to build better sales and marketing plans and to make more meaningful client relationships.
• Collaborated with cross-functional teams to ensure seamless delivery of products and services
• Increased sales leads by proactively identifying and targeting new business opportunities
• Generated high-quality leads through targeted email marketing campaigns

Analyze and Collect information and problem-solve to make decisions

• Communicate with Vendors at right time, effectively and accurately to deliver information
• Received appreciations from leadership for cracking highest sales in given month
• Worked well with peers, leadership to showcase reports
• Strategic planning for setting goals and identifying actions that can take to achieve those goals
• Leadership skills to organize, manage and motivate a sales team which includes mentoring, team building, delegating, trustworthiness and creativity
• Gather and interpret market data and identify prospects for each member of team to cold call
• Training and giving KT to team members and New Hires
• Getting self-updated and sharing same knowledge base to team
• Adhere to Standard Operating Procedures and Work Instructions related to global customer service operations and account management standards.

• Provided new business improvement ideas to optimize innovative, digital and compliance channels.
• Interact with customers in delivering first contact resolution thereby helped better business standards and developed customer retention relationship
• Floor walked for new hires during onboarding and bridge period
• Mentored new hires and peers with on job process and skill development
• SPOC for sending reports and dashboards for team on Voice of Customer, CCT
• Documenting major problems faced by customers with products in large numbers & reporting it to the concerned department
• Given priority and managed day-to-day follow-up to make sure appropriate resolution
• Perform root cause analysis of problems, execute functions necessary to resolve them
• Ensured high level of customer satisfaction was achieved by providing timely assistance
• Prioritized workload according to needs of internal and external customer.

• Provided new business improvement ideas to optimize innovative, digital and compliance channels
• Mentored new hires and peers with on job process, skill development and floor walked for new hires during onboarding and bridge period
• Conducted team huddles on new process updates
• SPOC for sending reports and dashboards for team on VOC, CCT, etc
• Won VOC contest with one of best Voice of Customer samples in month.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments
• Participated in regular team meetings, contributing valuable insights toward process enhancements