Dolly Gupta
Bengaluru
Summary
Customer-focused Retail Sales and operations professional with solid understanding of retail dynamics,marketing and customer service.Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and expectations.Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
5
5
years of professional experience
Work History
Assistant Manager
ICICI Bank
Bengaluru
01.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Junior Executive
Shriram Transport Finance Limited
Tezpur
01.2019 - 01.2022
- Managed customer inquiries through phone calls, emails, or face-to-face interactions.
- Facilitated business presentations to outline consumer demands and pitch business concepts.
- Dealing in cash transaction as a cashier.
Education
Master of Commerce - Human Resources Management
Darrang College
Tezpur08.2017
Bachelor of Commerce - Human Resources Management
Darrang College
Tezpur07.2013
Skills
- Operations Management
- Customer Relationship Management (CRM)
- Microsoft Office Expertise
- Communication
- Business Processing
- Cash Handling
Accomplishments
- Have received awards for best Performer of the month
- Cerificates in accomplishing Bank Product targets
Languages
Hindi
First Language
English
Advanced (C1)
C1
Assamese
Advanced (C1)
C1
Timeline
Assistant Manager
ICICI Bank
01.2022 - Current
Junior Executive
Shriram Transport Finance Limited
01.2019 - 01.2022
Master of Commerce - Human Resources Management
Darrang College
Bachelor of Commerce - Human Resources Management
Darrang College
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
ASSAD ULLA KHANASSAD ULLA KHAN
Team Leader (Banking Process) Multi Products at ICICI BankTeam Leader (Banking Process) Multi Products at ICICI Bank
Ayushi SharmaAyushi Sharma
Emerging Architect at Shell India Markets Pvt LtdEmerging Architect at Shell India Markets Pvt Ltd