Dolly Pandey

Led a team of catalog specialists to ensure accurate and timely product updates, optimizing inventory management through regular audits and data analysis, which reduced stock discrepancies. Collaborated with marketing and sales departments to align product listings with promotional campaigns, driving revenue growth. Championed a data-driven decision-making culture, fostering evidence-based improvements across the team. Trained and mentored new hires on catalog systems, establishing a skilled workforce while ensuring compliance with legal standards. Simplified product addition processes, increasing efficiency and minimizing errors. Regularly conducted performance reviews, providing constructive feedback and setting clear team priorities aligned with business objectives. Recruited, hired, and implemented a mentoring program to enhance engagement and motivation, setting aggressive but achievable targets. Leveraged analytics to improve business decisions and operational performance, enhancing customer experience and supporting organizational growth.

Co-founded and led the development of Microsoft Project Online solutions, driving sales, presales, and business development efforts. Engaged with customers to deliver tailored solutions, ensuring successful project delivery while managing risks effectively. Led teams through all phases of project implementation, fostering a collaborative work environment and focusing on people management. Developed strategies for customer engagement, ensuring long-term relationships and business growth. Spearheaded initiatives to streamline project delivery, improve client satisfaction, and manage both operational and delivery risks efficiently.

Managed pre-sales activities with enthusiasm, effectively understanding customer needs to promote Microsoft PPM solutions across various sectors, including Telecom, IT consultancy, and Energy. Thrived in fast-paced environments while meeting tight deadlines and handling customer calls daily to address inquiries. Increased customer satisfaction by resolving product issues and providing friendly service. Maintained excellent attendance and punctuality. Created detailed reports using Microsoft Excel and prepared communications for team meetings. Collaborated with different departments to implement MS PPM solutions and contributed to continuous improvement efforts by suggesting enhancements and supporting teamwork.

Resolved operational issues and provided exceptional service while quickly learning and applying new skills to enhance efficiency and productivity. Developed team communications and information for meetings, identifying problems, analyzing data, and offering effective solutions. Participated in continuous improvement initiatives using KIAZEN and LEAN methodologies, generating suggestions and engaging in collaborative problem-solving activities. Actively listened to customer requests to ensure complete understanding before addressing concerns, delivering solutions within specific time frames as part of Service Desk Management using JIRA. Collaborated with department leadership to achieve organizational goals, managing team of over 10 employees and vendors while overseeing hiring, training, and professional development. Conducted research, gathered information from various sources, and presented findings effectively. Created project plans and communicated deadlines to ensure timely completion, successfully navigating tight deadlines in fast-paced environment. Maintained outstanding attendance record, consistently arriving ready to work, and utilized Microsoft Excel to create daily, weekly, and monthly reports.

Managed the Service Desk using the JIRA ticketing tool, consistently exceeding performance goals. Developed and implemented strategies for continuous improvement, utilizing strong coordination and planning skills to deliver results on schedule. Thrived in a fast-paced environment, successfully collaborating with the Process and Projects Department to achieve objectives across lines of business using Microsoft Enterprise Project Management tools. Engaged in team-building activities to foster positive working relationships and prepared various written communications, reports, and documents to ensure smooth operations. Maintained courteous and effective relationships with team members and customers, providing friendly service and addressing challenging situations with ease. Adhered to applicable standards, policies, and regulatory guidelines to promote a safe working environment, while improving operations through dedication and hard work. Managed a team of over 10 employees, overseeing hiring, training, and their professional development to enhance overall team performance.

Set, enforced, and optimized internal policies to ensure responsiveness to business demands, devising processes that boost long-term success and profitability. Coordinated activities between the PMO and Technical teams to facilitate the smooth implementation of Enterprise Project Management policy updates. Assisted senior leadership in the decision-making process by generating daily reports that recommend corrective actions and improvements. Utilized Microsoft Project Management tools to evaluate situations and deliver targeted solutions, enhancing client satisfaction by effectively resolving complex customer issues. Developed and deployed project templates within the Microsoft Project Management tool to minimize business interruptions and enhance PMO operations. Authored and realigned functional specifications, feasibility analyses, and requirements definitions to support efficient improvement strategies. Leveraged performance data to assess and enhance operations, targeting current business conditions and forecasting future needs. Streamlined operations by providing recommendations for knowledge-base processes and procedures, while liaising with senior officers to ensure the integrity of ongoing quality assurance programs. Managed over 1,000 business users, ensuring effective application usage through robust support tools and processes as part of Support Desk management.

Collaborated effectively with the Projects and Audit teams to manage the Project Management Tool across various departments and lines of business, overseeing a Time Reporting Tool for over 5,000 users. Acted as the liaison among team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation, and follow-up. Streamlined communication channels between management and employees to eliminate functional bottlenecks using the Project Management Tool. Served as the primary point of contact for project administrators and managers, ensuring the timely and successful completion of assigned project life cycles. Utilized performance data to evaluate and enhance operations, address current business conditions, and forecast future needs. Engaged daily with customers to understand their needs and preferences, resolve issues, and provide updates on project progress. Created and analyzed reports, interpreting data to develop actionable improvement strategies. Maintained and documented progress reports for leadership while partnering with upper management to execute functional strategies and enhance reporting capabilities. Additionally, greeted and assisted customers with their questions and concerns regarding the project solutions.

Liaised between the IT infrastructure team and other personnel to resolve system issues efficiently. Developed and implemented reports and presentations for key stakeholders and senior management, ensuring clear communication of project statuses. Configured and tested applications to ensure accurate alignment with project standards, while writing comprehensive documentation for each client system to meet business objectives. Facilitated the end-to-end solution design process, engaging with clients to assess their business requirements and determine software needs. Collaborated with internal partners to simplify complex concepts into practical solutions and established priorities to drive accountability for assigned initiatives. Oversaw document development across project work streams, ensuring compliance with regulatory standards. Enhanced project management skills by defining and presenting system solutions and timelines to address business or technical challenges. Communicated business requirements clearly to team members, troubleshooting incidents reported by end-users to schedule system changes and identify permanent solutions. Contributed to complex documents to support client-ready versions and performed internal system acceptance to deliver well-tested enhancements. Worked closely with upper management to drive strategy through new process development and implementation, creating flowcharts and diagrams to outline operational steps. Analyzed existing systems and databases, recommending enhancements to meet business needs, ultimately increasing customer satisfaction by resolving Microsoft Enterprise Project Management issues while managing multiple clients as a techno-functional consultant. Determined appropriate methodologies and procedures based on project specifications to ensure effective execution.