Dolly Paul
Bangalore
Summary
Strategic and performance-driven Business Enablement Leader with 13+ years of experience spearheading enterprise transformation, data strategy, and commercial excellence across global pharmaceutical and technology-driven organizations. Expert in translating executive vision into actionable strategies, driving organizational redesigns, AI-enabled automation, and scalable operating models that deliver measurable business impact and sustainable growth. Demonstrated success in enhancing operational maturity, optimizing global processes, and accelerating decision-making through advanced analytics, data governance, and crossfunctional collaboration. Renowned for building high-performing teams, influencing C-suite priorities, and leading complex, multiregion initiatives that consistently improve efficiency, profitability, and organizational agility.
Overview
14
14
years of professional experience
Work History
Business Enablement Lead - Data Strategy & Management
GlaxoSmithKline
01.2023 - Current
- Strategic Alignment & Operational Efficiency: Partnering with senior leadership to align R&D strategy with execution, driving a 20% improvement in cross-functional efficiency and resource optimization. Managed the MIS to convert complex data into actionable executive insights.
- Digital Transformation & Automation: Leading the establishment of advanced AI/ML solutions across multiple projects, including dashboards for anomaly detection, which reduced manual effort by 45% and generated 3-5 hours of weekly time savings for project teams.
- Clinical Program Leadership: Directing end-to-end clinical project management, providing expert input on protocols and regulatory documents while ensuring compliance, proactive risk mitigation, and audit closure across global studies.
- Performance Governance & Workforce Management: Driving performance tracking by managing departmental Objectives and KPIs. Overseeing global Clinical Operations workforce planning, optimizing headcount and utilization.
- Curriculum Leadership & Training Delivery: Driving development and implementation of the comprehensive curricular framework for global trainings, ensuring direct alignment with global as well functional objectives and development goals. Implementing end-to-end training development, managing timelines, overseeing instructional design, and coordinating delivery to global help centers.
- Process Improvement & Compliance: Advanced operational excellence initiatives, including process improvements and SOP development, resulting in a 25% reduction in reporting cycles and achieving 95% global training compliance.
- Executive Reporting & Risk Mitigation: Increased department transparency by developing centralized performance dashboards on spotfire and coordinating executive-level briefings. Served as the primary escalation point, leading periodic risk and issue reviews to ensure timely closure.
Associate Brand Manager - Commercial Marketing
Biocon Biologics
01.2022 - 01.2023
- Drove end-to-end brand strategy and execution, aligning cross-functional teams and KOL partnerships to deliver 18% YoY business growth and strengthen market leadership.
- Led medico-marketing and omnichannel campaigns, enhancing brand engagement by 25% and expanding digital reach across key therapeutic areas.
- Drove enterprise learning transformation, leading the design and delivery of 75+ e-learning modules across global teams, strengthening workforce capability and driving a 25% improvement in learner engagement.
- Directed end-to-end learning program operations, managing developers, quality specialists, and content writers to optimize timelines and resources, achieving a 30% reduction in development turnaround time.
- Enhanced training scalability and impact by creating interactive, high-quality modules using Articulate 360, Adobe Suite, and Claro, resulting in a 20% faster onboarding cycle and improved knowledge retention across teams.
Associate Project Manager - Marketing Operations
Eli Lilly India Services Pvt. Ltd
01.2018 - 01.2022
- Directed global end-to-end program management, defining strategic priorities, governance models, and resource allocation to ensure timely, compliant, and value-driven delivery across technology and regulated business portfolios.
- Led digital and Agile transformation initiatives, managing project portfolios in Jira, facilitating Scrum ceremonies, and implementing data-driven delivery models to enhance cross-functional execution and accountability.
- Strengthened content and marketing operations by overseeing compliant asset development in Veeva Vault PromoMats and leveraging Salesforce Marketing Cloud to drive omnichannel engagement and customer experience optimization.
- Championed data analytics and process excellence, using SQL-based insights and Lean Six Sigma methodologies to improve KPI visibility, reduce rework by 40%, and drive continuous operational improvement.
- Enhanced executive visibility and strategic alignment, establishing reporting frameworks, success metrics, and communication routines that linked program performance to organizational strategy and leadership objectives.
- Enabled data-driven marketing decisions through Tableau and Excel dashboards, improving KPI visibility and boosting ROI by 20% across portfolios.
- Directed creative and digital initiatives, ensuring global brand consistency and achieving a 30% increase in digital engagement.
- Implemented CRM-based performance frameworks, reducing reporting turnaround by 35% and enabling real-time field insights.
- Defined go-to-market and innovation strategies, identifying new product opportunities that drove a 15% market share gain and ensured sustained brand relevance.
Program Manager (e-learning content factory)
Rx Prism India Pvt. Ltd
01.2016 - 01.2017
- Led cross-functional teams to develop and implement program strategies.
- Coordinated project timelines and resources to ensure timely delivery.
- Facilitated training sessions for staff on program policies and procedures.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed external client and business partner relationships.
- Generated and delivered reports, program review presentations and other program status updates.
- Collaborated with teams across departments to develop effective strategies for executing programs.
Project Associate (Patient Support Program)
Indegene Life systems Pvt. Ltd
01.2012 - 01.2016
- Directed a 300-member field operations team, strengthening brand targeting, segmentation, and sales execution across national territories, driving 15% improvement in market coverage and commercial performance.
- Elevated patient support program efficiency to 90% across multiple therapy areas by streamlining adherence workflows, implementing performance dashboards, and aligning cross-functional stakeholders for consistent execution.
Education
Bachelor of Science - Biotechnology
Bangalore University
Bangalore01.2009
Post Graduate Program in Business Analytics - data analytics, business intelligence, data-driven decision-making
Purdue University
ElearningSkills
- Enterprise strategy execution
- Business operations
- Data and analytics leadership
- AI-driven automation
- Digital innovation
- Organizational change management
- Market access strategies
- Customer success management
- Performance management
- Commercial transformation
- Stakeholder alignment
- Program management
Awards
- Recognized as Best Alliance Partner for driving strategic partnerships that enhanced delivery excellence and business value.
- Awarded Best Employee for executing 70+ projects in a single quarter.
- Honored as Rising Star for centralizing enterprise data tracking systems.
Timeline
Business Enablement Lead - Data Strategy & Management
GlaxoSmithKline
01.2023 - Current
Associate Brand Manager - Commercial Marketing
Biocon Biologics
01.2022 - 01.2023
Associate Project Manager - Marketing Operations
Eli Lilly India Services Pvt. Ltd
01.2018 - 01.2022
Program Manager (e-learning content factory)
Rx Prism India Pvt. Ltd
01.2016 - 01.2017
Project Associate (Patient Support Program)
Indegene Life systems Pvt. Ltd
01.2012 - 01.2016
Bachelor of Science - Biotechnology
Bangalore University
Post Graduate Program in Business Analytics - data analytics, business intelligence, data-driven decision-making
Purdue University