DOLLY PUNJABI
Account Manager
Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Account Manager
Deluxe Entertainment
5 2019 - Current
Supervising a team of four Account Coordinators.
Scheduling and Assigning of incoming client work.
Represent the team as a subject matter expert.
Train, mentor and perform quality checks.
Conduct monthly 1:1 with the team members and provide performance feedback.
Handle escalations.
Act as a back-up for Manager when required.
Drive assigned span to meet required KPIs for each quarter.
Client Success Manager
RoamAmore Inc.
07.2017 - 05.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Plex Manager, Client Relations
Planet 7D
01.2014 - 05.2017
- Maintained professional, organized, and safe environment for employees and patrons.
Branch Manager (Operations)
A. N. John Pvt. Ltd
08.2011 - 08.2013
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Consultant, Customer Service
Pyreon Software Consultants Pvt. Ltd
11.2009 - 07.2011
- Managed client relationships through regular check-ins and updates on project progress.
Sales and Marketing Executive
Vensimal World Travel, Kolkata
06.2008 - 10.2009
- B2B Sales and Marketing for the company's online presence.
Credit Card Services
HSBC, Kolkata
07.2007 - 03.2008
- Handled and processed credit card transactions, reversals, and raised disputes.
Education
Higher Secondary -
The Bhawanipur Gujrati Educational Society School
Secondary - undefined
The Park English School, ICSE
B. Sc (H&H.A.) -
Institute of Hotel Management, Autonomous
Skills
Personal Information
- Father's Name: Dr. S. G. Punjabi
- Date of Birth: 12/24/83
Industrial Exposure
- Deluxe Entertainment, 05/2019 - Present, Account Manager
- RoamAmore Inc., 07/2017 - 05/2019, Client Success Manager
- Planet 7D, 01/2014 - 05/2017, Plex Manager, Client Relations
- A. N. John Pvt. Ltd, 08/2011 - 08/2013, Branch Manager (Operations)
- Pyreon Software Consultants Pvt. Ltd, 11/2009 - 07/2011, Consultant, Customer Service
- Vensimal World Travel, Kolkata, 06/2008 - 10/2009, Sales and Marketing Executive for the company’s B2B web portal
- HSBC, Kolkata, 07/2007 - 03/2008, Customer Service Executive, Credit Card Services
References
Mr. Anand Gera, Director, Pyreon Software Consultants Pvt. Ltd, Pune
Industrial Training
Hotel Oberoi Grand, 05/2004 - 10/2004
Disclaimer
I hereby certify the information contained in this document to be true to the best of my knowledge and belief.
Timeline
Client Success Manager
RoamAmore Inc.
07.2017 - 05.2019
Plex Manager, Client Relations
Planet 7D
01.2014 - 05.2017
Branch Manager (Operations)
A. N. John Pvt. Ltd
08.2011 - 08.2013
Consultant, Customer Service
Pyreon Software Consultants Pvt. Ltd
11.2009 - 07.2011
Sales and Marketing Executive
Vensimal World Travel, Kolkata
06.2008 - 10.2009
Credit Card Services
HSBC, Kolkata
07.2007 - 03.2008
Account Manager
Deluxe Entertainment
5 2019 - Current
Higher Secondary -
The Bhawanipur Gujrati Educational Society School
Secondary - undefined
The Park English School, ICSE
B. Sc (H&H.A.) -
Institute of Hotel Management, Autonomous
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