Dolly Sharma

· Managed the customer relationship by providing service and support and ensuring 100% total customer satisfaction.

· Generated new business and referral clients.

· Worked with other stakeholder to facilitate communication and deliver personalized solutions to customers.

· Implemented quality assurance programs

· Used Microsoft Word and other software tools to create documents and other communications.

· Resolved, traced and escalated critical issues to minimize project risk factors.

· Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

· Maintained client files with sales contracts, records of client interactions, client notes, and other information.

· Handled Post Possession Queries.

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Maintained high levels of morale, energy and motivation.

· Introduced higher standards for customer service and increased efficiency by streamlining operations.

· Develop and maintain client relationship, enable smooth co-ordination to ensure efficient and effective customer service.

· Collected customer feedback and made process changes to exceed customer satisfaction goals.

· Developing relationships with Builders and brokers to ensure market penetration.

· Preparing MIS reports for the Management.

· Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

· Coordinating with the Ad agency and Media for the Marketing planning and for the advertisement at various site, newspaper, and hoarding.

· Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.

· Provided primary customer support to internal and external customers.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Developed community reputation through commitment to customer satisfaction and strong client relationships.

· Participated and involved in all brand-building activities, events and all major property exhibitions.

· Prepared the Sales and Collection Report for the Directors.

· Sending the latest updates of the Project to the Customer about the Project

· Handled Sales inquiry at the Head Office for residential and commercial Walk-in and telephonic.