Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Timeline
Generic
Dolly Sharma

Dolly Sharma

Bengaluru

Summary

Senior Business and Product Consultant with a robust background in guiding organizations through complex business challenges and product development initiatives. With 9 years of experience, specialize in leveraging market insights, customer feedback, and strategic analysis to drive innovation and deliver high-impact solutions. Skilled in developing comprehensive business strategies, optimizing product portfolios, and enhancing go-to-market strategies to achieve sustainable growth and competitive advantage. Recognized for ability to collaborate effectively with cross-functional teams, build strong client relationships, and translate business goals into actionable plans. Passionate about driving continuous improvement, fostering innovation, and delivering tangible results that exceed client expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Consultant

Infosys
09.2023 - Current
    • Increased client satisfaction by implementing tailored solutions for their unique business needs.
    • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
    • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
    • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
    • Streamlined product management processes, improving efficiency and reducing overall costs.
    • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

Global Client Experience, Operations - Team Lead

JP Morgan Chase & Co
05.2022 - 08.2023
    • Managed program operational activities, Oversaw day-to-day operations, ensuring adherence to established processes and protocols
    • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully
    • Conducted data analysis and research to support operational decision-making
    • And managed complaint resolution and escalations
    • Developed strong partnerships with internal stakeholders that contributed significantly towards achieving broader company objectives
    • Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
    • Continuous improvement initiatives within the team, promoting a culture of innovation and excellence in operations management
    • Compiled training materials for new employees and tracked skill development

Account Operations Manager

ICICI Bank Ltd
10.2016 - 04.2022
  • Managed real-time feedback channels aimed at supporting continuous client experience improvements
  • Led client onboarding processes and oversaw Business requirement needs
  • Facilitated communication between clients and internal teams, ensuring all parties were aligned on project goals and expectations throughout process.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Oversaw a diverse portfolio of accounts while meeting strict deadlines for reporting requirements
  • Ensured smooth transitions and adherence to operational standards, Ensured regulatory compliance in all aspects of the role

Customer Sales Officer

Axis Bank Ltd
08.2014 - 02.2016
  • Conducted comprehensive account opening services for both salaried and non-salaried customers, ensuring seamless onboarding experience for clients
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
  • Developed and nurtured relationships with prospective clients
  • Managed sales objectives and consistently achieved monthly revenue targets
  • Documented and followed up on action items arising from client meetings to ensure timely implementation
  • Prepared presentations for both internal and external client meetings, showcasing product offerings and business updates
  • Prepared daily rosters for team and assigned daily activities, ensuring optimal workflow and task completion
  • Ensured project deadlines were met, coordinating efforts to achieve project objectives within specified timeframe

Education

MBA - Marketing Management And Research

Gujarat Technological University
Ahmedabad, India
04.2014

Bachelor of Commerce - Accounting And Business Management

Maharaja Sayajirao University
Vadodara, India
04.2012

Skills

  • Strategic Planning
  • Digital Transformation
  • Software Implementation
  • Teamwork mindset
  • Project Management
  • Customer Experience Design
  • Product Life Cycle Management
  • Process Improvement

Websites

Certification


  • Product Owner role and Agile practices for product development, 2024
  • Finacle core VER.11.X General Basics Certification, Infosys, 2024
  • Advanced Certification Program in Market Research & Data Analytics, Mudra Institute of Communications (MICA), Ahmedabad, 2022
  • Post Graduation Diploma in Banking & Operations (PGDBO), National Institute of Information & Technology (NIIT), 2017

Languages

English
Hindi

Hobbies and Interests

Travelling

Fitness

Timeline

Senior Consultant

Infosys
09.2023 - Current

Global Client Experience, Operations - Team Lead

JP Morgan Chase & Co
05.2022 - 08.2023

Account Operations Manager

ICICI Bank Ltd
10.2016 - 04.2022

Customer Sales Officer

Axis Bank Ltd
08.2014 - 02.2016

MBA - Marketing Management And Research

Gujarat Technological University

Bachelor of Commerce - Accounting And Business Management

Maharaja Sayajirao University

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Dolly Sharma