DOM GLOVER
Brownsburg
Summary
Results-driven professional with a diverse skill set and a solid foundation in business operations. Known for strategic problem-solving and a proactive approach to challenges. Adept at fostering collaboration within teams to achieve shared objectives. Eager to contribute my expertise to enhance organizational efficiency and drive success in a dynamic work environment.
Overview
14
14
years of professional experience
Work History
Payroll Manager
Diverse Staffing
Indianapolis
01.2022 - Current
- Transformed the payroll process within the initial 60 days, showcasing a proactive and impactful approach. Implemented strategic changes, resulting in increased efficiency and accuracy in payroll operations.
- Established a comprehensive training program that resulted in a 20% improvement in team members’ productivity and skill levels.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain a streamlined and productive workflow.
- Reviewed time records for 3,500 employees to verify the accuracy of the information.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Senior Payroll Specialist
Diverse Staffing
09.2021 - 01.2022
- Manage multi state payroll data entry and processing for 1,500 employees to comply with predetermined company guidelines.
- Perform calculations in overtime, vacation, sick hours, and workers compensation to provide accurate data to payroll processing database.
- Maintain employee privacy and protected payroll operations by keeping all information confidential.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Monitor compliance with generally accepted accounting principles and company procedures.
- Document and process all garnishments for bankruptcies, student loans and child support orders.
- Develop and implement performance improvement strategies and plans to promote continuous improvement.
Accounts Payable Exceptions Processor
Ascension Health Ministry Service Center
07.2018 - 09.2021
- Assisting suppliers/associates in reconciling invoices with purchase orders.
- Managed over 100 inquiries from suppliers and associates about POs, requisitions, and statuses of each.
- Conduct three ways matching by reviewing receiving reports, invoice, and purchase orders to ensure correct payments were dispersed.
- Collaborate with tax team to ensure compliance for sales tax.
- Review consignment vouchers to ensure usage was recorded and assist with overriding pricing issues when necessary.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis
Customer Service Representative & Mentor
Ascension Health Ministry Service Center
07.2016 - 07.2018
- Maintained high quality of performance and meeting deadlines
- Answered 500+ inquiries daily regarding benefits plans, options, and contacts
- Retained knowledge about different benefits/payroll policies and guidelines
- Worked closely with benefits/payroll analysts to satisfy client and meet SLAs
- Supported supervisors by taking over escalation calls
- Facilitated Continuous Training PowerPoints to peers
Retail Sales Manager
Bare Feet
05.2012 - 06.2016
- Completed profit and loss performance reports.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Mentored and trained 3 sales associates for two store locations.
Education
Master Of Business Administration - Business Administration And Management
University of Phoenix
Phoenix, AZBachelor of Science - Health Care Administration
University of Phoenix
Phoenix, AZSkills
- Leadership
- Customer service
- Critical thinking
- Self-motivated professional
- Training & Development
- MS Office
- Flexible & Adaptable
- Organization and Time management
- Excellent work ethic
- Team building
- Conflict resolution
- Multitasking abilities
- PeopleSoft expert
- Detail-oriented
Activities
- Volunteer at Wheeler Mission and Make A Wish Foundation
- Veteran of The Army National Guard (E-4)
Timeline
Payroll Manager
Diverse Staffing
01.2022 - Current
Senior Payroll Specialist
Diverse Staffing
09.2021 - 01.2022
Accounts Payable Exceptions Processor
Ascension Health Ministry Service Center
07.2018 - 09.2021
Customer Service Representative & Mentor
Ascension Health Ministry Service Center
07.2016 - 07.2018
Retail Sales Manager
Bare Feet
05.2012 - 06.2016
Master Of Business Administration - Business Administration And Management
University of Phoenix
Bachelor of Science - Health Care Administration
University of Phoenix