Dominic Excompare

· Handling Import customer service and operations

· Attending customer calls, answering queries regarding details for their shipments, Delivery order updates, cargo readiness, storage charges, Tracking of shipments

· Manage assigned customers and worked on retaining as well as growing the business.

• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Liaise with overseas partners, shipping line, airline agents for rate enquiries and communication on shipments in and out of India
• Monitoring day to day operations in a busy office environment to include dealing with customers/co-ordination with CHA /invoicing/consol manifest / pre-alerts / customer & other reports/other administration duties.
• Streamlined operations to maximize business efficiency and profits

• Involved in setting up and building the company from its initial stage
• Vendor management, procuring quotes, finalizing deals and taking care of vendor payments
• Being a startup company learnt to Multi –task, developed self learning skills, to adapt, to be independent and Responsible for liaising with and handling incoming calls from both internal & external customers, suppliers and agents regarding Freight shipments/bookings inbound and outbound
• Monitoring day to day operations in a busy office environment to include dealing with customers/co-ordinating with CHA /invoicing/consol manifest / pre-alerts / customer & other reports/other administration duties
• Liaise with overseas partners, shipping line, airline agents for rate enquiries and communication on shipments in and out of India
• Quoting to customer , following up / negotiating and booking jobs
• Manage assigned customers and worked on retaining as well as growing the business
• Pursue and secure business in line with the company objective
• Provide personalized service and build relationships with customers, identify current and future customer requirements
• Carried the responsibility of Authorised Signatory for release of Delivery Order, letters to customs officials etc Platform used : Fresa Technology

• Opening of Job files for both Air & Sea shipment Handling Import customer service and operations Updating customers on the shipment status and updates on time Following up with load port agent for the routed business and free hand cargo Attending customer calls, answering queries regarding details for their shipments, Delivery order updates, cargo readiness, storage charges, Tracking of shipments and informing the agents Platform used : E-Freight Suite.

• Liaison with customers, airlines, shipping lines and customs house agent through e-mail and telephone
• Preparing daily and weekly reports on shipments to customers and department heads
• Handling Air import and export documentation
• Tracking shipments & Sending Freight invoices to customer
• Issue DO to CHA’s.