DOMINIC PALMAN

A professional who plays a critical role in fulfilling the operational needs and solutions. Developed and implemented seven projects, 10 FTE release of BOT implementation and Macro template built on pricing deductions, improved process efficiency by 50%. Value generation of recovery approx. 650k revenue for the business post automation of standardize recovery letters and a quick QPA smart recovery for approx. 41k post collections reconciliation to recover incorrect claims made by customer. Created process flow diagrams and constant communication on business processes findings on quality in 2022, improved team communication and quality results up to 90%. Client Stakeholder appreciated for the turn around results. Analyzed and documented existing business processes, identifying areas of improvement, and recommending solutions. . Participated in TPM contracts project meetings and provided input on project decisions, contributing to the successful completion of projects and a 35% improvement ideas executed and it increased the project success rate . In collections, reconciled 85% of the open ageing balances in a quarter bringing out the best results over all (4.8M reduction of balances to 750k Only). Validation error identified by auditors for $978, recovery initiated and explained the discrepancy to the end customer - it was paid in full. Dashboard was created specific to France country in ABIN BEV process, providing real-time insights to stakeholders on the volumes being addressed along with flexible drop downs on reasons for delay. Top leadership level driven discussion on analyzed data (forecasting) along with study patterns, trends, and assumptions. High level Process documents prepared and updated half yearly, reviewed with stakeholders and controls team for sign offs. Trained team in streamlining processes and usage of HRC system 40% improvement. Collaboration among cross-functional teams to address process related concerns from customer and address solutions. Resolved issues and conflicts through root cause analysis and mitigation plans. Specialist in CPG and FMCG industry. Versatile Senior Manager specializing in Transformation and operational excellence and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture Pursuing new professional challenges with a growth-oriented company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement.