Summary
Overview
Work History
Education
Skills
Personal Information
Career Overview
Timeline
Generic
Dominic Nandesh Kumar R

Dominic Nandesh Kumar R

Retail Operations Manager
Bengaluru

Summary

To excel in the industry & to serve the company to my fullest capabilities taking up challenging assignments, enhancing interpersonal skills, sincerity, team spirit & diligence at workplace that would lead to the fulfillment of personal & corporate goals.

service excellence.

Overview

14
14
years of professional experience
4
4
Languages

Work History

Retail Operations Manager

OnePlus Technology India Private Limited
01.2025 - Current
  • Drive consistent execution of retail operations across all partner and company-owned stores.
  • Monitor and improve KPIs such as sell-through, conversion rate, customer satisfaction, and footfall.
  • Manage relationships with retail partners, ensuring alignment with brand expectations and operational standards.
  • Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
  • Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
  • Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
  • Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
  • Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
  • Set performance goals for each department within the store to ensure alignment with overall business objectives.
  • Established strong relationships with partners to secure smooth business transaction and expansion.
  • Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
  • Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
  • Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
  • Identified new business opportunities by analyzing industry trends and competitor activities.

Regional Merchandising Manager

Reliance Digital
05.2023 - 01.2025
  • Company Overview: Refrigerator and Washing machine
  • Develop and implement effective merchandising strategies for the assigned region.
  • Developed comprehensive training programs for new hires, ensuring a consistent understanding of company policies and procedures.
  • Assisted underperforming stores by providing hands-on support and tailored action plans, leading to marked improvements in their overall performance.
  • Coordinated promotional events to drive customer engagement and boost product visibility within stores.
  • Presented findings from regional analysis at company-wide meetings, showcasing successes while highlighting challenges faced by the team.
  • Championed continuous process improvements within the team by embracing feedback from team members, colleagues, and superiors alike.
  • Optimized product placement within stores, resulting in enhanced customer experiences and higher conversion rates.
  • Collaborated with cross-functional teams to develop innovative retail solutions, achieving increased sales performance across multiple product categories.
  • Analyzed sales data regularly to identify opportunities for improvement in merchandise assortment and pricing strategies.
  • Implemented targeted marketing campaigns within the region, leading to increased brand awareness and consumer interest in featured products.
  • Conducted regular market research to identify emerging trends, enabling proactive adjustments to regional merchandising strategies.
  • Streamlined merchandising processes for improved efficiency and reduced overhead costs in the region.
  • Designed visually-appealing displays to attract customer attention and generate interest in products, resulting in higher sales numbers.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.

Regional Manager

Mobitech Creations Private Limited
04.2018 - 04.2023
  • Company Overview: OnePlus (Chennai Region)
  • Managing the region's profit and sales plan, marketing strategies, sales promotions, training, communication, projection, and budgets for Exclusive Stores, Modern Trade & General Trade.
  • Review daily, weekly, and monthly reports to analyze sales results to generate and meet sales volumes and projections.
  • Identify, recruit and on-board new channel partners within assigned territory.
  • Manage sales activities of partners to generate revenue (Sell-In & Sell-Out).
  • Coordinate with partners to create and execute business plans to meet sales goals.
  • Analyze market trends and accordingly develop sales plans to increase brand awareness.
  • Evaluate partner sales performance and recommend improvements.
  • Address partner related issues, sales conflicts, and pricing issues in a timely manner.
  • Manage sales pipeline, forecast monthly sales, and identify new business opportunities.
  • Develop positive working relationship with partners to build business.
  • Communicate up-to-date information about new products and enhancements to partners.
  • OnePlus (Chennai Region)

Store Manager

Currents Technology Retail India Ltd.
10.2011 - 03.2018
  • Company Overview: Apple Premium Reseller
  • Ensuring Proper Adherence to SOP set by Apple and Currents.
  • Ensuring strict adherence to the Service Standards.
  • Store Maintenance and Display as per Apple's International Standards.
  • Reaching sale targets and increasing profits.
  • Recruitments and OJT - On the Job Training.
  • Manpower Management and Technical Trainings.
  • Organizing Sales Promotions and In-store Events.
  • Inventory Management.
  • Analyzing Sales Figures and Forecasting Future Sales Volumes.
  • Providing Reports to Senior Company Executives.
  • Apple Premium Reseller

Education

Bachelor of Arts - Commerce

Wesley Degree College
Hyderabad, India
04.2001 -

MBA - Marketing

Madras University
Chennai, India
04.2001 - Current

Skills

    Operational efficiency

    Merchandise planning

    Staff management

    Inventory control

    Problem-solving

    Time management

Personal Information

  • Date of Birth: 03/12/87
  • Gender: Male
  • Marital Status: Married

Career Overview

  • Retail Operations Manager, OnePlus Technology India Private Limited, 01/01/25, Present
  • Regional Merchandising Manager for Food Preservation and Laundry & Wash Care, Reliance Digital (TN & KL Region), 05/01/23, 01/31/25
  • Regional Manager, OnePlus (Chennai Region) - Mobitech Creations Private Limited, Chennai, 03/01/21, 04/30/23
  • Assistant Regional Manager, OnePlus (Chennai Region) - Mobitech Creations Private Limited, Chennai, 03/01/19, 03/31/21
  • Store Manager, OnePlus - Mobitech Creations Private Limited, Chennai, 04/01/18, 03/31/19
  • Store Manager, Currents Technology - APPLE PREMIUM RESELLER (APR), Chennai, 04/01/14, 04/30/18
  • Assistant Store Manager, Currents Technology - APPLE PREMIUM RESELLER (APR), Chennai, 10/01/11, 04/30/14

Timeline

Retail Operations Manager

OnePlus Technology India Private Limited
01.2025 - Current

Regional Merchandising Manager

Reliance Digital
05.2023 - 01.2025

Regional Manager

Mobitech Creations Private Limited
04.2018 - 04.2023

Store Manager

Currents Technology Retail India Ltd.
10.2011 - 03.2018

Bachelor of Arts - Commerce

Wesley Degree College
04.2001 -

MBA - Marketing

Madras University
04.2001 - Current

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Dominic Nandesh Kumar RRetail Operations Manager