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Associate Principal Engineer

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Dynamic Nurse Navigator with a proven track record at Humana, excelling in care coordination and patient education. Skilled in clinical assessment and compassionate communication, I enhanced patient satisfaction and outcomes through effective multidisciplinary collaboration and tailored care plans. Committed to continuous improvement and patient advocacy, ensuring quality care delivery in diverse healthcare settings.

Committed professional with a solid history of helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable at keeping callers calm and gathering required information. Dedicated 911 Dispatcher offering 25 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in police, fire and medical protocols.

I am a punctual, expeditious learner that works well alone and with others. I am very driven and self-motivated, with a high attentiveness to detail and strong determination to be the best at everything I do.

Dedicated and versatile healthcare and customer service professional with experience in medical assisting, emergency care support, plasma processing, phlebotomy, donor center operations, and sales retention. Skilled in patient care, clinical procedures, electronic medical records (EMR), documentation, quality compliance, and providing exceptional customer experiences. Proven ability to work in fast-paced environments, manage multiple priorities, collaborate with teams, and deliver accurate, compassionate service. Strong background in consultative sales, customer retention, and problem-solving with a commitment to professionalism, efficiency, and continuous improvement.

I have multiple years in customer service and helping with adults with disabilities. If needed i can provide work history prior to 2020.

Dominique Munoz

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Call Center Representative

Dental Assistant

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Licensed Practical Nursing (LPN) Program -

Dental Assistant Certification -

Core 40 Diploma -

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Call Center Representative

Dental Assistant

Licensed Practical Nursing (LPN) Program -

Dental Assistant Certification -

Core 40 Diploma -

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