Domnic Alexander Joseph
Erode
Summary
Dynamic leader with 26 years of experience in enhancing organizational performance through effective team building and customer service strategies. Proven track record of implementing training and monitoring systems that boost employee engagement and productivity. Skilled in identifying and resolving operational challenges to drive company success.
Overview
25
25
years of professional experience
Work History
Area Service Manager
Gilbarco Veeder Root(I) Pvt Ltd.
Hyderabad
09.2024 - Current
- Oversaw end-to-end field operations management, ensuring adherence to operational guidelines.
- Directed product deployment and service delivery within established parameters.
- Led strategic planning and project execution to meet business objectives.
Coached a diverse team to achieve business targets effectively. - Managed site implementation for services across 3,500 retail outlets.
Facilitated new site preparation for IOCL, HPCL, and BPCL accounts. - Streamlined services management processes to enhance operational efficiency.
Manager – OPERATIONS
CMS Info Systems LTD.
HYDERABAD
05.2023 - 09.2024
- Oversaw operations in Andhra Pradesh, managing service, revenue, payments, and human resources for over 4,000 machines.
- Delegated customer issues to ensure rapid resolution and satisfaction.
- Generated revenue while minimizing costs and ensured timely collection of payments within 30 days.
Assistant Manager – Customer Support
CMS Info Systems LTD.
BANGALORE
11.2021 - 04.2023
- Managed maintenance operations for ATMs, recyclers, kiosks, and E-Surveillance in major banks to sustain service availability.
Technical Support Specialist
OKI INDIA PVT LTD.
BANGALORE
01.2019 - 12.2021
- Drove a team of engineers to ensure optimal uptime of BNA machines.
- Managed over 1,600 BNA machines in Karnataka and Goa, India.
Proprietor
D & J Tech Services
01.2017 - 06.2019
- Delivered comprehensive services including security alarm devices, home theatre systems, and waterproofing solutions.
- Provided waterproofing services utilizing liquid application and thermal application techniques.
Territory Manager
Cash Link Global Systems Pvt Ltd.
Bangalore
11.2004 - 08.2016
- Drove operational enhancements, optimizing Customer Relationship value while controlling operational costs.
- Created and analyzed performance data for spares related to onsite maintenance.
Service Engineer
DIEBOLD System Pvt Ltd.
Chennai
01.2001 - 12.2004
Education
Diploma in Electronics and Communication Engineering - Technology Education
Christ The King Institute of Technology
Coimbatore03-2000
10th grade -
Bishop Ubagraswamy Hr Sec School
Tamil Nadu01.1996
Skills
- Microsoft Windows and Office Suite
- Creative problem-solving
- Confident and determined
- Team collaboration
- Effective communication
- Team coaching
- Service delivery
- Customer relationship management
- Revenue generation
- Performance monitoring
- Data analysis
- Workforce planning
- Strategic planning
- Employee training
Personal Details
- Passport number: R 7138764
- Date of birth: March 31, 1981
- Marital status: married
- ID type: passport
- ID number: R 7138764
Accomplishments
- Won the best ASM award 2025 for Andhra Pradesh, Safety Connect
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Area Service Manager
Gilbarco Veeder Root(I) Pvt Ltd.
09.2024 - Current
Manager – OPERATIONS
CMS Info Systems LTD.
05.2023 - 09.2024
Assistant Manager – Customer Support
CMS Info Systems LTD.
11.2021 - 04.2023
Technical Support Specialist
OKI INDIA PVT LTD.
01.2019 - 12.2021
Proprietor
D & J Tech Services
01.2017 - 06.2019
Territory Manager
Cash Link Global Systems Pvt Ltd.
11.2004 - 08.2016
Service Engineer
DIEBOLD System Pvt Ltd.
01.2001 - 12.2004
Diploma in Electronics and Communication Engineering - Technology Education
Christ The King Institute of Technology
10th grade -
Bishop Ubagraswamy Hr Sec School
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