Summary
Overview
Work History
Education
Skills
Personal Details
Accomplishments
Languages
Timeline
Generic

Domnic Alexander Joseph

Erode

Summary

Dynamic leader with 26 years of experience in enhancing organizational performance through effective team building and customer service strategies. Proven track record of implementing training and monitoring systems that boost employee engagement and productivity. Skilled in identifying and resolving operational challenges to drive company success.

Overview

25
25
years of professional experience

Work History

Area Service Manager

Gilbarco Veeder Root(I) Pvt Ltd.
Hyderabad
09.2024 - Current
  • Oversaw end-to-end field operations management, ensuring adherence to operational guidelines.
  • Directed product deployment and service delivery within established parameters.
  • Led strategic planning and project execution to meet business objectives.
    Coached a diverse team to achieve business targets effectively.
  • Managed site implementation for services across 3,500 retail outlets.
    Facilitated new site preparation for IOCL, HPCL, and BPCL accounts.
  • Streamlined services management processes to enhance operational efficiency.

Manager – OPERATIONS

CMS Info Systems LTD.
HYDERABAD
05.2023 - 09.2024
  • Oversaw operations in Andhra Pradesh, managing service, revenue, payments, and human resources for over 4,000 machines.
  • Delegated customer issues to ensure rapid resolution and satisfaction.
  • Generated revenue while minimizing costs and ensured timely collection of payments within 30 days.

Assistant Manager – Customer Support

CMS Info Systems LTD.
BANGALORE
11.2021 - 04.2023
  • Managed maintenance operations for ATMs, recyclers, kiosks, and E-Surveillance in major banks to sustain service availability.

Technical Support Specialist

OKI INDIA PVT LTD.
BANGALORE
01.2019 - 12.2021
  • Drove a team of engineers to ensure optimal uptime of BNA machines.
  • Managed over 1,600 BNA machines in Karnataka and Goa, India.

Proprietor

D & J Tech Services
01.2017 - 06.2019
  • Delivered comprehensive services including security alarm devices, home theatre systems, and waterproofing solutions.
  • Provided waterproofing services utilizing liquid application and thermal application techniques.

Territory Manager

Cash Link Global Systems Pvt Ltd.
Bangalore
11.2004 - 08.2016
  • Drove operational enhancements, optimizing Customer Relationship value while controlling operational costs.
  • Created and analyzed performance data for spares related to onsite maintenance.

Service Engineer

DIEBOLD System Pvt Ltd.
Chennai
01.2001 - 12.2004

Education

Diploma in Electronics and Communication Engineering - Technology Education

Christ The King Institute of Technology
Coimbatore
03-2000

10th grade -

Bishop Ubagraswamy Hr Sec School
Tamil Nadu
01.1996

Skills

  • Microsoft Windows and Office Suite
  • Creative problem-solving
  • Confident and determined
  • Team collaboration
  • Effective communication
  • Team coaching
  • Service delivery
  • Customer relationship management
  • Revenue generation
  • Performance monitoring
  • Data analysis
  • Workforce planning
  • Strategic planning
  • Employee training

Personal Details

  • Passport number: R 7138764
  • Date of birth: March 31, 1981
  • Marital status: married
  • ID type: passport
  • ID number: R 7138764

Accomplishments

  • Won the best ASM award 2025 for Andhra Pradesh, Safety Connect

Languages

English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1

Timeline

Area Service Manager

Gilbarco Veeder Root(I) Pvt Ltd.
09.2024 - Current

Manager – OPERATIONS

CMS Info Systems LTD.
05.2023 - 09.2024

Assistant Manager – Customer Support

CMS Info Systems LTD.
11.2021 - 04.2023

Technical Support Specialist

OKI INDIA PVT LTD.
01.2019 - 12.2021

Proprietor

D & J Tech Services
01.2017 - 06.2019

Territory Manager

Cash Link Global Systems Pvt Ltd.
11.2004 - 08.2016

Service Engineer

DIEBOLD System Pvt Ltd.
01.2001 - 12.2004

Diploma in Electronics and Communication Engineering - Technology Education

Christ The King Institute of Technology

10th grade -

Bishop Ubagraswamy Hr Sec School

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Domnic Alexander Joseph