Domnick John Godinho
MAJORDA,AS
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Meticulous Assistant Maitre D with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customer
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Maitre D position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Maitre D'
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
08.2021 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
Head Waiter
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
10.2015 - 08.2021
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Coordinated wine tastings for patrons to enhance their dining experience while promoting beverage sales growth within the establishment.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Prepared specialty desserts for customers for special occasions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
High School Diploma -
HUMAN RESOURCE DEVELOPMENT FOUNDATION
PANAJI08.2001
High School Diploma -
FR. BASILIO ANDRADE MEMORIAL
MAJORDA06.2001
Skills
- Reservation Management
- Marketing and Promotions
- Wine pairing knowledge
- Food safety understanding
- Fine dining experience
- Table Setting Proficiency
- Dining area maintenance
- Customer Service
- Dining room management
- Guest Engagement
- Guest complaint resolution
- Restaurant Operations
- Performance Improvement
- Item promotion
- Interactive communication skills
- Seating arrangements
- Group reservations management
- Multitasking proficiency
- Cleaning and sanitation
FOOTBALL
I WAS PLAYING FOOTBALL FOR MY VILLAGE SINCE MY CILDHOOD DAYS.
Timeline
Assistant Maitre D'
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
08.2021 - 03.2024
Head Waiter
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
10.2015 - 08.2021
High School Diploma -
HUMAN RESOURCE DEVELOPMENT FOUNDATION
High School Diploma -
FR. BASILIO ANDRADE MEMORIAL
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