Dona Shaji
Navi Mumbai
Summary
Strategic and detail-oriented Business Analyst with 5+ years of experience driving cross-functional IT projects across aviation, AI, and enterprise platforms. Proven success in managing product roadmaps, coordinating with developers, UI/UX teams, and QA to deliver high-impact solutions. Skilled in Agile methodologies, UAT execution, and stakeholder engagement, with hands-on expertise in JIRA, Confluence, MS Project, and BI. Adept at translating complex business requirements into actionable plans, optimizing workflows, and ensuring timely delivery within scope and budget. Certified in Lean Six Sigma and Agile, with a strong foundation in project governance and portfolio management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Word Publishing
06.2025 - Current
- Collaborated cross-functionally with developers, UI/UX engineers, and QA to shape product features aligned with testing workflows.
- Gathered and documented requirements from stakeholders and product owners to ensure clarity and alignment.
- Authored detailed functional specifications and user stories, managing priorities through internal task tools.
- Partnered with developers to validate logic and ensure seamless integration with product functionalities.
- Led UAT efforts, validated test cases, and coordinated with QA for successful release sign-offs
Analyst-IT Project Portfolio Management
Air Canada
09.2023 - 07.2024
- Streamlined project intake, prioritization, and governance control
processes using Jira automation; supported AFC, AFE, and BCJ activities as part of end-to-end portfolio governance. - Supported IT project AFC and business case creation, monthly financials contributing to roadmap planning for a multimillion-dollar CapEx/OpEx IT budget and multi-year financial roadmap while ensuring governance and cost transparency.
- Designed and delivered leadership dashboards using Power BI, Excel, and Planview to drive strategic decision-making across executive portfolios
- Performed detailed financial analysis, budgeting, and forecasting using Planview and Excel, monitoring variance and compliance with portfolio governance standards.
- Analyze cross-project interdependencies to optimize scope, schedule, and prioritizations.
- Provide oversight and direction to project team members to ensure quality and timely delivery.
- Developed and executed project roadmaps for initiatives, ensuring alignment with business strategies.
- Developed and maintained three JIRA dashboards to improve process tracking, backlog management, and performance reporting , leading to a 10-15% improvement in risk management and change management.
Business Analyst
TELUS International
01.2021 - 06.2022
- Analyzed datasets and coordinated project activities for AI initiatives with global clients, including Google, Apple, and Adobe, using Agile methodology to drive project success.
- Delivered comprehensive functional support in project scoping, risk management, and reporting to ensure alignment with strategic objectives.
- Developed and optimized tracking and reporting systems to accurately measure product performance and drive data-informed improvements, increasing efficiency from 10 hours per week to 2 hours per week.
- Oversaw project lifecycles with careful tracking and management, maintaining focus on essential details to ensure timelines, costs, and quality expectations were met effectively.
- Orchestrated a high-stakes pilot project, directing a team of 6 Project Coordinators, exceeding client
expectations through astute analysis, visionary implementation, and effective communication.
Analyst
Lionbridge Technologies Inc.
09.2019 - 12.2020
- Contributed to translation, localization, and cultural consulting for IT projects, ensuring accuracy and relevance.
- Managed multiple IT projects for the global clients to work on the AI product development, ensuring alignment with business objectives and adherence to product objective.
- Demonstrated exceptional multitasking capabilities by effectively managing multiple IT projects simultaneously and monitored project timelines and regulatory compliance.
- Applied diverse project management skills with a focus on IT initiatives, thriving in dynamic environments through clear communication, feedback integration, risk assessment, and continuous process optimization.
Analyst
AEGIS School of Business
05.2018 - 06.2019
- Coordinated, and evaluated staff performance, including support teams, to optimize the management of academic institutions, departments, and alumni organizations.
- Conducted market research and analysis for business and cybersecurity programs, providing valuable insights for decision-making.
- Managed key operational tasks, including coordination with academic institutions and ensuring smooth departmental operations.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency, increasing number of enrollment and spike in profit up to 30%.
- Revamped marketing strategies, posters, and advertisements to enhance brand visibility and attract enrollments, resulting in a 40% increase in student admissions and a 20% boost in business profits.
Education
PGD - Project Management
Georgian College
Ontario12.2022
Bachelor of Science - Information Technology
St. Xavier's College
12.2018
Skills
- Visualization tools: PowerBI, MS Excel, MS Suite
- Analysis: UAT Testing, Risk Analysis, Root Cause Analysis,
- Reporting Tools: MS- Project, Atlassian JIRA, Atlassian Confluence, Trello, Asana, MS Suite, Miro, SharePoint
- PPM: Visio, Planview, SAP
Certification
- Project Management
- Lean Six Sigma Green Belt
- Agile
- Jira
Timeline
Business Analyst
Word Publishing
06.2025 - Current
Analyst-IT Project Portfolio Management
Air Canada
09.2023 - 07.2024
Business Analyst
TELUS International
01.2021 - 06.2022
Analyst
Lionbridge Technologies Inc.
09.2019 - 12.2020
Analyst
AEGIS School of Business
05.2018 - 06.2019
Bachelor of Science - Information Technology
St. Xavier's College
PGD - Project Management
Georgian College
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