Dona Shaji
Bengaluru,KA
Summary
Results-driven Business Analyst with 5 years of experience in aviation, AI, and IT, specializing in customer loyalty programs and payment solutions. Proven expertise in Agile methodologies, managing feature backlogs, sprint planning, and collaborating with cross-functional teams using JIRA and Confluence. Skilled at translating complex business needs into actionable features, optimizing processes, and delivering data-driven insights to enhance customer experiences and drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
Word Publishing
06.2025 - Current
- Collaborated cross-functionally with developers, UI/UX engineers, and QA to shape product features aligned with testing workflows.
- Gathered and documented requirements from stakeholders and product owners to ensure clarity and alignment.
- Authored detailed functional specifications and user stories, managing priorities through internal task tools.
- Partnered with developers to validate logic and ensure seamless integration with product functionalities.
- Led UAT efforts, validated test cases, and coordinated with QA for successful release sign-offs
Business Analyst
Air Canada
09.2023 - 07.2024
- Developed and executed product roadmaps for loyalty initiatives, ensuring alignment with business strategies.
- Performed analysis on datasets with Tableau to gain insights to collaborate on potential solutions.
- Developed and maintained three JIRA dashboards to improve process tracking, backlog management, and performance reporting for Aeroplan Loyalty, leading to a 10-15% improvement in risk management and a 20% increase in UAT & QA testing success.
- Identified use cases, defining business processes, root cause investigations and designing end-to-end user flows to enhance system efficiency and user experience.
- Collaborated with risk managers, product owner, and scrum teams to troubleshoot analytics issues, manage sprints, prioritize backlog items and prepare essential project artifacts for alignment with operational standards for the delivery of the Aeroplan digital product.
Business Analyst
TELUS International
01.2021 - 06.2022
- Analyzed datasets and coordinated project activities for AI initiatives with global clients, including Google, Apple, and Adobe, using Agile methodology to drive project success.
- Delivered comprehensive functional support in project scoping, risk management, and reporting to ensure alignment with strategic objectives.
- Developed and optimized tracking and reporting systems to accurately measure product performance and drive data-informed improvements, increasing efficiency from 10 hours per week to 2 hours per week.
- Oversaw project lifecycles with careful tracking and management, maintaining focus on essential details to ensure timelines, costs, and quality expectations were met effectively.
- Orchestrated a high-stakes pilot project, directing a team of 6 Project Coordinators, exceeding client
expectations through astute analysis, visionary implementation, and effective communication.
Analyst
Lionbridge Technologies Inc.
09.2019 - 12.2020
- Contributed to translation, localization, and cultural consulting for IT projects, ensuring accuracy and relevance.
- Managed multiple IT projects for the global clients to work on the AI product development, ensuring alignment with business objectives and adherence to product objective.
- Demonstrated exceptional multitasking capabilities by effectively managing multiple IT projects simultaneously and monitored project timelines and regulatory compliance.
- Applied diverse project management skills with a focus on IT initiatives, thriving in dynamic environments through clear communication, feedback integration, risk assessment, and continuous process optimization.
Analyst
AEGIS School of Business
05.2018 - 06.2019
- Coordinated, and evaluated staff performance, including support teams, to optimize the management of academic institutions, departments, and alumni organizations.
- Conducted market research and analysis for business and cybersecurity programs, providing valuable insights for decision-making.
- Managed key operational tasks, including coordination with academic institutions and ensuring smooth departmental operations.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency, increasing number of enrollment and spike in profit up to 30%.
- Revamped marketing strategies, posters, and advertisements to enhance brand visibility and attract enrollments, resulting in a 40% increase in student admissions and a 20% boost in business profits.
Education
Masters - Project Management
Georgian College
Ontario, Canada12 2022
Bachelor of Science - Information Technology
St. Xavier's College
Mumbai, India12 2018
Skills
- Visualization tools: Tableau, MS Excel
- Analysis: UAT Testing, Risk Analysis, Root Cause Analysis,
- Reporting Tools: MS- Project, Atlassian JIRA, Atlassian Confluence, Trello, Asana, MS Suite, Miro, SharePoint
Certification
- Lean Six Sigma Green Belt
- Agile
Timeline
Business Analyst
Word Publishing
06.2025 - Current
Business Analyst
Air Canada
09.2023 - 07.2024
Business Analyst
TELUS International
01.2021 - 06.2022
Analyst
Lionbridge Technologies Inc.
09.2019 - 12.2020
Analyst
AEGIS School of Business
05.2018 - 06.2019
Bachelor of Science - Information Technology
St. Xavier's College
Masters - Project Management
Georgian College