Donald Meredith
Grabill
Summary
As a resourceful service technician and field supervisor, I train service technicians in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining customer relations. I pride myself in being highly organized, energetic and versatile leader committed to continuous improvements. Additionally, I have a proven history of motivating technicians to work together to achieve targets. Lastly, I am an instructor at Local 166 in Fort Wayne, Indiana which entails helping apprentice technicians learn vital information in equipment operation and troubleshooting techniques.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Instructor
Local 166
Fort Wayne
08.2023 - Current
- Developed course materials and lesson plans for diverse student groups.
- Facilitated interactive workshops on industry standards and best practices.
- Engaged students through hands-on training and practical demonstrations.
Service Feild Supervisor
Havel Fort Wayne
Fort Wayne
06.2016 - Current
As a service field supervisor I would run service calls, help other techs with issues they were having on service calls, generate quotes, help other technicians to generate quotes, and train apprentice technicians on many aspects of the job, and safety protocols to be taken.
Service Technician
WMI
Fort Wayne
03.2014 - 06.2016
- Diagnosed and repaired mechanical issues in various equipment and systems.
- Conducted routine maintenance to ensure optimal equipment performance.
- Collaborated with team members to improve service efficiency and workflow.
Education
Associate Degree - Mechanical Engineering
Ivy Tech Community College of Indiana
Fort Wayne, IN 09.1988 - 05.1992
Skills
- Service call management
- Equipment troubleshooting
- Safety protocol training
- Technical support
- Quote generation
- Customer relationship management
- Team collaboration
- Field service operations
- Project coordination
- Efficient workflow development
- Problem solving
- Attention to detail
- Employee training
- Time management
- Team building
- Contract management
- Coaching and mentoring
- [Software] experience
Timeline
Instructor
Local 166
08.2023 - Current
Service Feild Supervisor
Havel Fort Wayne
06.2016 - Current
Service Technician
WMI
03.2014 - 06.2016
Associate Degree - Mechanical Engineering
Ivy Tech Community College of Indiana
09.1988 - 05.1992
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