Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brian Shotts

Indianapolis,IN

Summary

Dynamic Inside Sales Team Lead with a proven track record at HD Supply Facilities Maintenance, excelling in client retention and goal setting. Expert in Salesforce CRM and cold calling, I foster strong relationships and motivate teams to exceed sales targets, driving significant revenue growth and enhancing customer satisfaction.

Overview

20
20
years of professional experience

Work History

Inside Sales Representative

Rain For Rent
07.2023 - 04.2025
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.

Shipping and Receiving Lead

Amazon.in
10.2019 - 09.2021
  • Pulled, verified, and sent to shipping approximately 2400 items in a normal work shift
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Improved safety procedures to create safe working conditions for workers.

Inside Sales Team Lead

HD Supply Facilities Maintenance
07.2005 - 02.2019
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Managed 8 customer care specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Updated accounts and maintained long-term relationships with clients.

Education

No Degree - Business Administration

Park College (86 Credits)
Parkville Missouri

Skills

  • Regional sales
  • Cold calling expertise
  • Promotional selling
  • Salesforce CRM
  • Clear and articulate phone manner
  • CRM proficiency
  • Goal setting
  • Client retention
  • Sales representative of the month award
  • Customer relationship management
  • Relationship building and management

Accomplishments

#2 in KPI (Key Performance Indicators) in the Midwest 2024 for Rain For Rent out of 8 branchs

Timeline

Inside Sales Representative

Rain For Rent
07.2023 - 04.2025

Shipping and Receiving Lead

Amazon.in
10.2019 - 09.2021

Inside Sales Team Lead

HD Supply Facilities Maintenance
07.2005 - 02.2019

No Degree - Business Administration

Park College (86 Credits)

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