DONIKA ALLENDER
Indianapolis
Summary
Experienced in clerical duties and proficient in telephone etiquette, I excel in delivering top-notch customer service. Working remotely has honed my ability to self-start and efficiently manage tasks. Committed to prioritizing the customer experience, I consistently go above and beyond to provide high-quality service.
Overview
1
1
year of professional experience
Work History
PCC
SAME DAY DENTAL
- I work as a front office assistant/coordinator. I assist patients with checking in and out of the office, answering phones, and general front office duties. Verifying dental insurance and presenting treatment plans are also major part of my day.
Sr. Insuring Analyst Lead/Team building coach
Home Point Financial
- I managed mortgage insurance policies for the borrowers loan. My job was to insure that the premium disbursed from escrow for insurance is accurate. The borrowers coverage is correct and policy reads as the closing documents mention. I held weekly meetings with my team to maintain a positive morale and to support our companies inclusion goals.
Expanded Functions Assistant
ImmediaDent
- As a lead expanded functions assistant my duties included dental radiology, placing fillings, fabricating crowns, coronal polishing, and other dental procedures. My front office duties included: verifying insurance, scheduling, creating and presenting tx plans, as well as telephone follow ups.
Surgical Assistant
Indiana Oral and Maxillofacial Surgery Associates
10.2006 - 06.2007
- At IOMSA I was a surgical assistant. My day consisted of anything from teeth extractions and implants to chin implants and biopsy’s.
Education
Associate’s Degree - undefined
Ashford University
Dental assistant certification - Indiana Dental Radiology License
Dental Careers Foundation
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Calm under pressure
- Problem resolution
Timeline
Surgical Assistant
Indiana Oral and Maxillofacial Surgery Associates
10.2006 - 06.2007
PCC
SAME DAY DENTAL
Sr. Insuring Analyst Lead/Team building coach
Home Point Financial
Expanded Functions Assistant
ImmediaDent
Associate’s Degree - undefined
Ashford University
Dental assistant certification - Indiana Dental Radiology License
Dental Careers Foundation