Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONIKA ALLENDER

Indianapolis

Summary

Experienced in clerical duties and proficient in telephone etiquette, I excel in delivering top-notch customer service. Working remotely has honed my ability to self-start and efficiently manage tasks. Committed to prioritizing the customer experience, I consistently go above and beyond to provide high-quality service.

Overview

1
1
year of professional experience

Work History

PCC

SAME DAY DENTAL
  • I work as a front office assistant/coordinator. I assist patients with checking in and out of the office, answering phones, and general front office duties. Verifying dental insurance and presenting treatment plans are also major part of my day.

Sr. Insuring Analyst Lead/Team building coach

Home Point Financial
  • I managed mortgage insurance policies for the borrowers loan. My job was to insure that the premium disbursed from escrow for insurance is accurate. The borrowers coverage is correct and policy reads as the closing documents mention. I held weekly meetings with my team to maintain a positive morale and to support our companies inclusion goals.

Expanded Functions Assistant

ImmediaDent
  • As a lead expanded functions assistant my duties included dental radiology, placing fillings, fabricating crowns, coronal polishing, and other dental procedures. My front office duties included: verifying insurance, scheduling, creating and presenting tx plans, as well as telephone follow ups.

Surgical Assistant

Indiana Oral and Maxillofacial Surgery Associates
10.2006 - 06.2007
  • At IOMSA I was a surgical assistant. My day consisted of anything from teeth extractions and implants to chin implants and biopsy’s.

Education

Associate’s Degree - undefined

Ashford University

Dental assistant certification - Indiana Dental Radiology License

Dental Careers Foundation

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Problem resolution

Timeline

Surgical Assistant

Indiana Oral and Maxillofacial Surgery Associates
10.2006 - 06.2007

PCC

SAME DAY DENTAL

Sr. Insuring Analyst Lead/Team building coach

Home Point Financial

Expanded Functions Assistant

ImmediaDent

Associate’s Degree - undefined

Ashford University

Dental assistant certification - Indiana Dental Radiology License

Dental Careers Foundation
DONIKA ALLENDER