Rebest Sohkhlet
Bengaluru,KA
Summary
Seasoned Deputy Manager with over 10+ years of experience in O2C processes including B2B Collections, Dispute Management, Accounts Receivables & Audits & Compliance Management, besides others. Proven track record in optimizing operational efficiency, driving business growth and maximizing profitability through cost reduction, internal controls and productivity improvement. Skilled in leadership, team-building & problem-solving. Adept at enhancing customer experience, ensuring compliance with SLAs and KPIs, and spearheading high-quality, cost-effective operations. Experienced in content creation, social media engagement and organizing employee engagement and CSR activities.
Overview
15
15
years of professional experience
Work History
Deputy Manager
HCL Technologies Ltd
09.2015 - 04.2024
- Oversee the end-to-end order processing cycle, ensuring accuracy and timely completion of orders
- Collaborate with sales, customer service, and other relevant departments to validate and process customer orders
- Manage the invoicing and billing processes to ensure accurate and timely generation of invoices
- Verify billing accuracy, resolve discrepancies, and coordinate with stakeholders to address billing-related issues
- Successfully transitioned Collections for Xerox Technology, enhancing operational efficiency
- Review customer account status, payment performance, and sales collection action prior to approving/declining order release; maintaining cycle time & TAT of 2 to 5 days on dispute resolution
- Participate in SOP development for Cash Collections Process for audit & training purpose; and conducted weekly Team hurdle meeting for process updates
- Monitor and manage credit limits, coordinate credit reviews, and address credit-related concerns
- Ensuring credit policies and procedures are followed to assess customer creditworthiness
- Oversee the collections process to minimize overdue accounts receivable and reduce Days Sales Outstanding
- Act as an escalation gate to resolve critical issues of the team members
- Formulating and implementing the reporting structure, crisis management and BIA (Business Impact Analysis) & BCP (Business Continuity Plan)
- Conducted performance reviews, offering constructive feedback and guidance for team growth
- Analysed existing collections practices and identified inefficiencies, resulting in the automation of follow-up communications that decreased average collection time from 60 days to 30 days, improving overall performance
- Streamlined manual processes through automation; enhanced data accuracy & reduced processing time
- Recognized by stakeholders and top management for leadership and client-centric approaches
Accounts Receivable Associate
Dell International Pvt. Ltd.
08.2010 - 05.2015
- Managed finance & portfolio processes, including contract management and account set up
- Coordinate with the Sales, Pricing, Credit and Legal team to customized lease agreements for the customer
- Strengthened client relationships, serving as a single point of contact for Dell Financial Services
- Assisted customer in leasing, financing and invoicing for seamless procurement experience
Hotel Operations - Associate
ITC Royal Gardenia
06.2009 - 06.2010
- Hotel Operation Trainee
Education
Bachelor of Science in Hospitality And Hotel Admin
IHM Bangalore 06-2009
Skills
Collections & Accounts Receivables
Timeline
Deputy Manager
HCL Technologies Ltd
09.2015 - 04.2024
Accounts Receivable Associate
Dell International Pvt. Ltd.
08.2010 - 05.2015
Hotel Operations - Associate
ITC Royal Gardenia
06.2009 - 06.2010
Bachelor of Science in Hospitality And Hotel Admin
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