DON MATHEW SIBI
BANKER
Kottayam
Summary
Dynamic Customer Service Executive with a proven track record at South Indian Bank, enhancing customer satisfaction and resolving issues efficiently. Skilled in customer relationship management and self-motivation as well as in making customers well aware of the financial knowledge and planning. Expert in leveraging presentation skills to describe product benefits, fostering strong client engagement and collaborative solutions development. Well
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Service Executive
South Indian Bank
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Economics
St Joseph's College, Devagiri
Kozhikode, India 04.2001 -
Skills
Customer relationship management
Timeline
Customer Service Executive
South Indian Bank
06.2023 - Current
Bachelor of Arts - Economics
St Joseph's College, Devagiri
04.2001 -
Similar Profiles
JISHA LIZA JAMESJISHA LIZA JAMES
Assistant Manager at The South Indian Bank LtdAssistant Manager at The South Indian Bank Ltd
Sandra PayuvaSandra Payuva
Assistant Manager at The South Indian Bank LimitedAssistant Manager at The South Indian Bank Limited
Rishabh TewariRishabh Tewari
Relationship Manager, MSME Business Group at South Indian BankRelationship Manager, MSME Business Group at South Indian Bank