Donna Snider
New Salisbury
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
General Manager
Ashley Furniture Homestore
12.2025 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented strategic initiatives to enhance store performance and profitability.
- Managed staffing, training, and development programs to optimize productivity.
- Established performance metrics and conducted regular assessments to foster continuous improvement among staff.
- Managed employee reviews, training, schedules.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed sales data to identify trends and drive inventory management decisions effectively.
General Manager
Value City Funiture
11.2021 - 12.2025
- Directed operational strategies to enhance productivity and streamline workflows across departments.
- Implemented performance metrics to evaluate team efficiency and drive continuous improvement initiatives.
- Led cross-functional teams in executing projects, ensuring alignment with organizational goals and timelines.
- Fostered a culture of accountability by mentoring staff and promoting professional development opportunities.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Sales Manager
Value City Funiture
09.2021 - 12.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Manager
Zale Jewelers
02.2017 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master Of Business Administration - Industrial Organizational Psychology
University of Phoenix
Tempe, AZ2 2024
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ2 2021
Skills
- Performance Management
- Goal Setting
- KPI Tracking
- Sales Team Training
- Training and mentoring
- Customer Service-Oriented
- Relationship building and management
- Employee Motivation
- Teamwork and Collaboration
- Verbal and written communication
- Recruiting and interviewing
Timeline
General Manager
Ashley Furniture Homestore
12.2025 - Current
General Manager
Value City Funiture
11.2021 - 12.2025
Sales Manager
Value City Funiture
09.2021 - 12.2025
Assistant Manager
Zale Jewelers
02.2017 - 09.2021
Bachelor of Science - Business Administration And Management
University of Phoenix
Master Of Business Administration - Industrial Organizational Psychology
University of Phoenix