DON PHILIPS

• Assisted customers with account inquiries and transaction processing.
• Educated clients on banking products and services available.
• Resolved customer complaints efficiently and professionally.
• Identified needs of customers promptly and efficiently.
• Provided guidance on online banking tools and resources for clients.

Process Overview: Google - Call Ads Validation (US)

• Risk analysis, process improvisation, coaching and feedback's to associates
• Meet the clients for calibrations and workflow task management
• Training's and refresher for new and BQ associates to maintain quality standards
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Process Overview: Company Overview: Accor Hotels- (UK)

• Convince the callers to purchase hotel inventory across multiple regions
• Meet the quality parameters while delivering service via server based platform
• Increase the revenue by achieving set targets on monthly basis
• Analyzed customer feedback to identify areas for service improvement.

• Company Overview : Hotelogix - Property Management System (US)
• Onboarding clients and maintaining relationship for future business opportunities
• Processing orders and providing information about products an services
• Resolving customer product queries via online product demonstrations