Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

DONTARIOUS COOPER

Indianapolis,INDIANA

Summary

I Possess a diverse skill set with strengths in customer service and delivery, showcasing excellent communication and problem-solving abilities. I am proficient in Microsoft Excel, Word, and document typing, with a strong ability to enter and manage secure personal data. Additionally, I do have experience as a machine operator and in sanitation, ensuring both operational efficiency and cleanliness. Also, Familiar with Salesforce and have some knowledge of CRM systems, which enhance ability to manage customer relationships effectively. Broad expertise highlights and versatility and adaptability across various roles.

Overview

6
6
years of professional experience

Work History

Customer Account Representative

Rent A Center Warehouse & Retail Store
10.2020 - 11.2023
  • Streamlined account management processes for improved operational efficiency.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Helped deliver and receive and transfer store merchandise safely to designated area each day for 3 hour
  • Contacted customers to assess satisfaction and current needs.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Production Machine Operator

Trulite Glass
01.2019 - 07.2019
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Complied with company and OSHA safety rules and regulations.
  • Documented production activity in logs and job tickets.
  • Collected batch samples of product for quality control.
  • Implemented corrective actions as needed based on findings from internal audits or external regulatory inspections.
  • Managed open and close of batch process from start to completion for batch tracking from 7am-3pm Monday -Thursday

Sanitation Crew Member.

Maplehurst Bakeries
06.2017 - 12.2018
  • Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
  • Maintained neat, clean and sanitized work areas from 6pm-6am.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers some including working in area with dangerous chemicals.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring availability for daily from 6pm-6am
  • Prevented pest infestations by conducting regular inspections and implementing proactive measures as needed, ensuring a clean workspace at all times.

Education

High School Diploma -

Ben Davis Hs
Indianapolis, IN
07-2019

Skills

  • Data entry proficiency
  • CRM software expertise
  • Customer relationship management
  • Document management
  • Excel proficient
  • Regulatory compliance
  • Teamwork
  • Organization skills
  • Critical thinking
  • Clear communication
  • Multitasking

Accomplishments

  • Documented and resolved Past due accounts which led to Increase in customer pay being on time.
  • You collaborated with a team of five in the development and execution of a Sanitation Shutdown, successfully doubling bakery product output within a week. This accomplishment demonstrates your ability to work effectively in a team, contribute to process improvements, and meet ambitious production goals. Your skills in problem-solving, teamwork, and efficiency were key to achieving this success.
  • Resolved product issue through consumer testing.
  • Reduced uncontrolled payment activity by [Number]% by establishing a client payment plan program to monitor customer payments.

Languages

English
Full Professional

Timeline

Customer Account Representative

Rent A Center Warehouse & Retail Store
10.2020 - 11.2023

Production Machine Operator

Trulite Glass
01.2019 - 07.2019

Sanitation Crew Member.

Maplehurst Bakeries
06.2017 - 12.2018

High School Diploma -

Ben Davis Hs
DONTARIOUS COOPER