Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Interests
Timeline
OperationsManager
Rohit Swami

Rohit Swami

Customer Service Executive
Mumbai

Summary

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Sr. Customer Representative

Kserve BPO
Thane
09.2022 - 05.2023
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Listened to customers' questions and concerns to provide answers or responses.

Sr Customer Service Associate

Sutherland Global PVT LTD
Navi Mumbai
06.2023 - Current
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Developed and maintained strong relationships with customers to foster repeat business.

Sr. Customer Service Representative

Teleperformance Pvt Ltd
Thane
06.2019 - 08.2022

Education

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Sanpada College of Commerce and technology BMS

HSC - undefined

IDUBS College of Bhandup

SSC - undefined

BOSCO English High school

Skills

Good managementIntra personal skillsTeamwork

Complaint resolution

Complaint resolution

Training development aptitude

CRM

Additional Information

  • Achievements & Awards , Collaborated with NGO- nayee disha for Wada Village Social awareness against consuming drugs with saki naka police Marketing and selling products for NGO self esteemed for disabled

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Interests

Snooker

Cricket

Bike ride

Travelling

Timeline

Sr Customer Service Associate

Sutherland Global PVT LTD
06.2023 - Current

Sr. Customer Representative

Kserve BPO
09.2022 - 05.2023

Sr. Customer Service Representative

Teleperformance Pvt Ltd
06.2019 - 08.2022

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Sanpada College of Commerce and technology BMS

HSC - undefined

IDUBS College of Bhandup

SSC - undefined

BOSCO English High school
Rohit SwamiCustomer Service Executive