Donzell Walker
Office Assistant/HVAC Technician (Trainee)
Gary,IN
Summary
Professional individual well-versed in relevant industry practices, prepared for this role. Demonstrates strong skills in project management, analytical thinking, and effective communication. Known for collaborative mindset and adaptability, ensuring reliable performance and alignment with changing needs. Excels in problem-solving and maintaining high standards to achieve impactful results.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Office Assistant/Intern Trainee
Quality & Trust Certified & Heating & Cooling
Gary, IN
07.2022 - Current
- Completed research, compiled data, and assisted in timely reporting.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Traveled to job sites for both scheduled and emergency appointments.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers (454B Refrigerant).
Floor Staff
Brothers Bar & Grill
Bloomington, Indiana
06.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Arranged and planned comprehensive security plans with a 6-member security team to provide optimal security coverage of bar establishment.
- Enforced dress codes and refused objectionable attire.
- Checked IDs and closely examined patrons' faces to verify age.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Health and Wellness Intern
Indiana University-Bloomington
Bloomington, Indiana
06.2021 - 12.2021
- Developed and implemented engaging lesson plans to keep learner attention.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Helped students explore concepts with engaging, learning-focused activities.
- Facilitated successful completion of projects from concept to launch.
- Supported with creating project marketing materials to promote services.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Project Manager
Hoosier Paint Pros
06.2020 - 01.2021
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Identified plans and resources required to meet project goals and objectives.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN 08.2014 - 06.2017
Bachelor of Science - Public Health
Indiana University Bloomington
Bloomington, IN 06.2017 - 05.2021
Skills
- Research
- Proficient in Microsoft Office
- Outreach and Development
- Ability to build and foster engagement
- Interpersonal
- Strong Communication
- Technical Troubleshooting
- HVAC and refrigeration systems
Condenser/Furnace Installs
Accomplishments
Starred in commerical for IU Student Health Center( STI Info, available on YouTube)
Created STI drive, getting students tested and treated for free.
Ran two student organizations (SHAG IU and Peer Health & Wellness, purpose was to enhance student life on campus.
Presentations and lectures on 7 dimensions of health.
Produce outreach events for students and staff.
Successfully implemented new protocol regarding health on IU campus.
Volunteer High School Baseball assistant (Bloomington North High School).
Certifications in computer skills.
Timeline
Office Assistant/Intern Trainee
Quality & Trust Certified & Heating & Cooling
07.2022 - Current
Floor Staff
Brothers Bar & Grill
06.2021 - 07.2022
Health and Wellness Intern
Indiana University-Bloomington
06.2021 - 12.2021
Project Manager
Hoosier Paint Pros
06.2020 - 01.2021
Bachelor of Science - Public Health
Indiana University Bloomington
06.2017 - 05.2021
High School Diploma -
Emmerich Manual High School
08.2014 - 06.2017
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