Dorcas Mathew
AJMAN
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
adidas emerging market LLC
dubai
07.2016 - Current
- Managing, motivating, and leading the team to achieve KPI’s, sales targets and an exceptional customer experience
- Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
- Create an appealing, easy-to-shop environment for customers by coaching the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
- Monitors the products and resources available to customers within assigned area of responsibility by driving product replenishment, efficiency, and productivity from the stockroom to the sales floor.
- Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
- Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
- Minimizes loss by implementing and actively monitoring and tracking all loss prevention activities.
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Acts as a resource for escalated complex customer service situations
- Coach store team on Seasonal product and Brand product knowledge features and benefits, and unique selling points clearly to address consumer needs
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Introduced new methods, practices and systems to reduce turnaround time.
- Demonstrates how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
- Support the training of the store team on all omnichannel related sales tools and digital consumer journey in the store
- Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance, in partnership with Store Leadership
- Understands Retail KPIs to help support established sales target and overall brand objectives.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
La senza
Dubai
01.2014 - 03.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
American Eagle Outfitters – Alshaya
Dubai
01.2010 - 12.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Barista
Starbucks - Alshaya
Dubai
08.2008 - 12.2009
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prioritized drink requests while managing interruptions.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Complied with standards for merchandising, stocking and storing product.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Certified International Corporate Human Resource M - Certified International Corporate Human Resource M
Infonet Institute, Dubai
Dubai12.2015
Certified Barista - Certified Barista
Alshaya - Grow With Us
Dubai12.2008
Diploma in Full Computerized Secretarial - Diploma in Full Computerized Secretarial
Nairobi Aviation College
Kenya11.2007
Information Technology - Information Technology
Jomo Kenyatta University of Agriculture & Technolo
Kenya12.2004
High School Diploma -
Chuluni Girls High School
Kenya12.1999
Skills
- Shift Scheduling
- Business Leadership
- Customer Service
- Financial Statement Review
- Records Organization and Management
- Employee Training
- Management Training
- Performance Monitoring and Evaluation
- Human Resources Oversight
- Time Management
Timeline
Store Manager
adidas emerging market LLC
07.2016 - Current
Store Manager
La senza
01.2014 - 03.2016
Assistant Store Manager
American Eagle Outfitters – Alshaya
01.2010 - 12.2013
Barista
Starbucks - Alshaya
08.2008 - 12.2009
Certified International Corporate Human Resource M - Certified International Corporate Human Resource M
Infonet Institute, Dubai
Certified Barista - Certified Barista
Alshaya - Grow With Us
Diploma in Full Computerized Secretarial - Diploma in Full Computerized Secretarial
Nairobi Aviation College
Information Technology - Information Technology
Jomo Kenyatta University of Agriculture & Technolo
High School Diploma -
Chuluni Girls High School
Similar Profiles
Ankur UpadhyayAnkur Upadhyay
Merchandise Manager - Trading UAE at Adidas Emerging MarketMerchandise Manager - Trading UAE at Adidas Emerging Market
LYAN ZA HTUNLYAN ZA HTUN
Sale Associate at ADIDAS EMERGING MARKETS LLCSale Associate at ADIDAS EMERGING MARKETS LLC
Stewart John CasiñoStewart John Casiño
Sales Associate at Adidas Emerging Markets LLCSales Associate at Adidas Emerging Markets LLC