Doreen Mathew
Delhi
Summary
Experienced Human Resource professional specialised in operations. Skilled in developing and implementing practical initiatives to meet HR needs and promote performance improvements. Empowering professional with strong mentoring, mediation and conflict resolution skills. Committed in fostering positive work environment. Responsible for building the strategy towards fulfillment of demands and exercising thought leadership in improving the overall delivery efficiency of HRSS services to its clients
Overview
6
6
years of professional experience
Work History
Human Resource Operations -Analyst (APAC)
BlackRock
Gurugram
08.2023 - Current
- Part of Human Resources shared services that supports lateral recruitment and onboarding formalities for country India and Korea
- Collaborated with senior management on developing effective strategies to optimize staff productivity.
- Monitored compliance with labor laws regarding wages, overtime pay, vacation time off, sick days.
- Created communication materials for new hire onboarding processes.
- Oversaw payroll processing activities including timesheets, leave requests, taxes, deductions.
- Closely work with stakeholders (Benefits, Payroll, Leave administration)
- Handle ELC for Indian employees including onboarding, payroll, exit management
- Provide exceptional customer service to internal clients efficiently and effectively answering questions and providing them with accurate information
- Build deep understanding of end-to-end process of employee life cycle and act as a competent backup for other team members
- Adept in using technology like Workday, PowerBI and ServiceNow
- Develop and maintain process documentation
- Connect with peers globally to share best practices
- Conduct employment background verification for APAC countries
- Provide recruitment support for team of recruiters analytics for creating and reviewing reports including volume/trend data, survey responses and process tracking spreadsheets.
- Developed strategies to improve employee relations through team building activities and workshops.
- Assisted in the recruitment process by coordinating interviews with hiring managers and candidates.
- Conducted exit interviews and completed employment termination paperwork.
Human Resource Executive
Pyramid IT Consulting-Noida
Noida
04.2022 - 08.2023
- Strategically align HR efforts to specific business needs, including organization assessment and design, team effectiveness, people issues, and trends that contribute to the growth and competitiveness of the business
- Monitor internal HR systems and databases
- Act as a consultant to managers and staff regarding policies and procedures
- Manage and oversee the whole recruiting and hiring process
- Sourcing candidates from various job portals according to vacancy needs in the organisation
- Building, leading and implementing various HR projects together with other HR functions to answer to the business needs and goals
- Coming up with implementing new processes for employee retention and development
- Responsible for assisting employees during induction process
- Scheduling interview with concerned team as per job requirements
- Responsible for Audit and document compliance
- Providing data and preparing routine management reports and handle adhoc requests as per requirements
- Support Talent Acquisition and HR shared service process
- Responsible in managing logistic requirements for new joinee
- Partners with practices and HR shared services to implement effective, business-oriented solutions that meet specific business and Line Leader challenges
- Provide customer service to internal clients, efficiently and effectively answering their questions, providing them with accurate information and handling grievances
- Balance day to day responsibilities with key project work and professional development opportunities
- Connect with team members to share best practices, ideas and solutions
- Provide recruitment support and coordination for a team of recruiters.
Business Development Executive
Loreal India Pvt Ltd- Gurugram
Gurugram
01.2019 - 04.2022
- Motivated and managed clients within a given geographic area for specific brand/ product portfolio
- Achieved sales targets qualitative and quantitative set by the Regional Sales Manager
- Identified the potential for commercial development of existing customers and develop their loyalty
- Developed strong business relationship with clients to drive sales growth.
Education
Executive Programme in Human Resource Management -
IIM Calcutta
Calcutta, India06-2024
Bachelor in Science -
Sophia Autonomous College
Ajmer, India03.2024
Post Graduate Diploma in Management -
Integrated Institute of Learning Management
New Delhi, India06.2019
Skills
- Attention to detail
- Problem solving
- Dispute Resolution
- Microsoft Office
- Workday
- ServiceNow
- Background Checks
- Payroll Administration
- Onboarding Processes
- Termination Documentation
- Conflict Resolution
- Strategic Planning
- Effective Communication
- Data Verification
- Benefits Administration
Timeline
Human Resource Operations -Analyst (APAC)
BlackRock
08.2023 - Current
Human Resource Executive
Pyramid IT Consulting-Noida
04.2022 - 08.2023
Business Development Executive
Loreal India Pvt Ltd- Gurugram
01.2019 - 04.2022
Executive Programme in Human Resource Management -
IIM Calcutta
Bachelor in Science -
Sophia Autonomous College
Post Graduate Diploma in Management -
Integrated Institute of Learning Management