Doreraj N

Investor Metrics & P&L Analysis
• Led end-to-end ownership of investor-level metrics, including profitability, burn rates, and performance benchmarking across clients and services.
• Built dynamic P&L dashboards to track revenue, incurred claims, margin leakages, and client-level burn.
• Automated monthly investor decks with detailed drill-downs on financials, ICR trends, and business forecasts, improving visibility and reducing turnaround time.
Health Behavior Analytics & Risk Insights
• Designed and maintained health scorecards using insights from claims and diagnostic data to surface key risk markers, utilization trends, and care-seeking patterns.
• Played a critical role in underwriting strategy by evaluating service usage, benefit structures, and claim frequency to inform pricing models and client renewals.
Health Data Parsing & Reporting Automation
• Contributed to building an LLM-based solution for extracting insights from unstructured PDF medical reports.
• Automated claims and health transaction reporting pipelines using SQL, Python, and Metabase, reducing manual effort and ensuring real-time visibility.
• Streamlined debit note generation, improving cash flow accuracy and cycle time.
Company-Level Health Audits & Compliance Reporting
• Conducted client-level health audits using structured and unstructured data to identify coverage gaps, abnormal claim patterns, and high-cost drivers, delivering actionable risk insights for cost containment.
Cross-functional Collaboration & Decision Support
• Served as a key analytics partner to product, operations, and finance teams translating business questions into data-driven insights through dashboards, deep dives, and reports.
• Collaborated closely with leadership to monitor strategic KPIs across products and services, surfacing early warning signals for churn, cost leakage, or benefit misuse.

• Spearheaded automation of daily reporting pipelines and cohort-based user tracking using Python,SQL and Google Sheet, reducing manual dependencies and improving turnaround times by eighty percent.
• Designed and deployed an automated outbound calling strategy that optimized workflows, saving approximately twenty seconds per interaction and enhancing agent efficiency.
• Built scalable operational infrastructure to eliminate workflow redundancies.
• Collaborated cross-functionally with product, tech, and operations teams to identify automation opportunities and streamline impactful workflows.
• Developed interactive dashboards to track daily business KPIs, significantly enhancing visibility across teams.
• Automated data aggregation processes using SQL procedures and Python scripts, ensuring data consistency and accuracy.
• Created variance-tracking dashboards for daily monitoring, enabling leadership to proactively address anomalies.

• Managed inbound and outbound shipments, ensuring timely delivery and accurate inventory handling.
• Supervised daily operations of delivery team, conducting performance evaluations and identifying training needs.
• Served as primary contact for hub operations, resolving delivery issues and customer escalations while adhering to SLAs.
• Coordinated vendor negotiations and transporter logistics to optimize costs and enhance service quality.
• Maintained accurate shipment data and monitored hub performance metrics to ensure operational efficiency.

• Owned end-to-end reporting and analytics for logistics operations, monitoring shipment delays, SLA adherence, and delivery team performance through automated dashboards and Excel trackers.
• Developed and tracked key operational KPIs (e.g., on-time delivery %, cost per shipment, failed attempts), supporting strategic decisions and vendor optimization.
• Managed finance operations including reconciliation, cash flow, and client refunds across B2B/B2C accounts, ensuring accuracy and timely execution.
• Oversaw HR and administrative functions—onboarding, payroll, and compliance documentation—while streamlining processes through SOPs and trackers.
• Handled supply chain coordination, transport planning, and customer support escalations, consistently improving turnaround time and service delivery.