Dorian Dryer
Muncie
Summary
Detail-oriented with experience in healthcare and customer service. Proven ability in workflow optimization and maintaining confidentiality. Skilled in sanitization and adept at addressing customer inquiries, ensuring a safe and welcoming environment.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
IU Health Ball Memorial Hospital
Muncie, IN
09.2025 - Current
- Managed medication inventory to ensure availability and compliance with hospital protocols.
- Prepared and dispensed medications accurately according to physician orders.
- Trained new pharmacy staff on procedures and best practices for efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Shift Lead
Planet Fitness
Muncie, IN
04.2026 - Current
- Supervised staff to ensure adherence to operational protocols and high customer service standards.
- Trained new team members on equipment usage, safety procedures, and company policies.
- Handled member inquiries and concerns, providing timely resolutions to improve satisfaction levels.
- Collaborated with management on strategic initiatives to foster community engagement and membership growth.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Environmental Services Supervisor
Aramark
Muncie, IN
02.2025 - 12.2025
- Supervised daily operations of housekeeping staff to ensure cleanliness and safety standards.
- Coordinated inventory management processes, ensuring adequate supplies and equipment availability.
- Developed cleaning schedules to optimize workflow and maintain high standards of sanitation across facilities.
- Conducted regular inspections to assess compliance with health regulations and company policies.
- Analyzed operational procedures, identifying areas for improvement to increase team productivity.
- Led safety initiatives that reduced workplace incidents and promoted a culture of accountability among staff.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
Shift Lead
Planet Fitness
Muncie, IN
05.2023 - 09.2025
- Supervised staff to ensure adherence to operational protocols and high customer service standards
- Trained new team members on equipment usage, safety procedures, and company policies.
- Managed daily shift operations, including scheduling and task delegation for optimal efficiency.
- Implemented process improvements that streamlined workflows and reduced operational downtime.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
Environmental Services Housekeeper
IU Health Ball Memorial Hospital
Muncie, IN
06.2022 - 02.2025
- Ensured cleanliness and sanitation of patient rooms and common areas to maintain hospital standards.
- Operated specialized cleaning equipment, including floor scrubbers and disinfectant sprayers, effectively.
- Managed waste disposal procedures in compliance with health regulations and safety guidelines.
- Trained new staff on proper cleaning techniques and infection control measures to enhance team efficiency.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient care requirements and hospital protocols.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma - General Studies
Ysleta High School
El Paso, TX06-2007
Skills
- Sanitization and cleaning experience
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
Timeline
Shift Lead
Planet Fitness
04.2026 - Current
Pharmacy Technician
IU Health Ball Memorial Hospital
09.2025 - Current
Environmental Services Supervisor
Aramark
02.2025 - 12.2025
Shift Lead
Planet Fitness
05.2023 - 09.2025
Environmental Services Housekeeper
IU Health Ball Memorial Hospital
06.2022 - 02.2025
High School Diploma - General Studies
Ysleta High School