Summary
Overview
Work History
Education
Skills
Cricketingexperience
Practicalexperiences
Hobbies and Interests
Languages
Timeline
Generic
Dorjee Tshering Bhutia

Dorjee Tshering Bhutia

Gangtok

Summary

To work with company like yours so as to gain more knowledge and experience, and work with hard work and dedication.

Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.

Experienced duty officer with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance. .

Proficient duty manager bringing several years of experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with operational requirements and best practices.

Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.

Resourceful Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

19
19
years of professional experience

Work History

Duty Manager

Microsoft Concentrix
Gurgaon
01.2020 - Current
  • Developed and implemented strategies to improve customer service.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Provided training sessions for new staff members on company policies and procedures.
  • Organized employee appraisals, providing feedback where necessary.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Monitored performance of staff members, offering advice where appropriate.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Prepared weekly reports detailing sales figures and staff performance metrics.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided ongoing training to address staff needs.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Coached staff members to develop long-term career goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training and teambuilding activities.

Senior CCO

Convergys
Gurgaon
03.2012 - 03.2015

Customer Care Executive

Explore tech ltd
Kolkata
01.2011 - 02.2012

Tech agent

WBPO (Wipro)
Kolkata
04.2009 - 12.2010
  • Voice Tech support - (IPG(Printer)US-Kol)

Branch Incharge

Alchemist Ltd./The Indians
12.2006 - 03.2009

Global Escalations Engineer

Microsoft
Gurgaon
04.2015
  • Senior technical agent (supporting windows vista, windows 7, windows 8, 8.1, windows 10, Office 365, OneDrive etc)

Education

Diploma in hardware and networking -

Amity University
Noida
03.2006

B.A. - Humanities

Sikkim Govt College
West Bengal
04-2004

XIIth - Humanities

AISSCE board
04-2004

X th -

CBSE board

Skills

  • Team Supervision
  • Customer Service
  • Staff Training
  • Team Development
  • Process Improvements
  • Staff Training and Development
  • Motivational Leadership
  • Facilities Maintenance
  • Shift Scheduling
  • Staff Scheduling
  • Strong leadership
  • Health and safety compliance
  • Customer Communication
  • New Employee Training
  • Quality Assurance
  • Job Description Development

Cricketingexperience

  • Attended Coaching session sponsored by Ferit Cricket Bash in liason with former cricketers Praveen Kumar, Chris Gayle, Zaheer Khan and others at Karnail Singh Stadium Paharganj, as a batting all rounder.
  • Attended cricket coaching at Sigma sports Academy, at DDA sports Academy, run by Rajiv Ahuja, friend of Indian Cricketer Ishant sharma at Vasant Kunj, South Delhi.
  • Played Delhi NCR T20 District league Division 2, league sponsored by Shaurya Sports.
  • Represented Gurgaon as a right handed batsman and medium pacer.
  • Played Corporate tournaments

Practicalexperiences

  • Duty Manager, Microsoft Concentrix, Gurgaon, 2020
  • Global Escalations Engineer, Microsoft, Gurgaon, 04/2015
  • Senior CCO, Convergys, Gurgaon, 03/2012, 03/2015
  • Customer Care Executive, Explore tech ltd, Park Street Kolkata, 01/2011, 02/2012
  • Tech agent, WBPO (Wipro) Kolkata Voice Tech support -(IPG(Printer)US-Kol), Kolkata, 04/2009, 12/2010
  • Branch Incharge, Alchemist Ltd./The Indians, 12/2006, 03/2009

Hobbies and Interests

playing football during leisure time, table tennis, chess, net surfing etc.

Languages

English, Hindi
First Language

Timeline

Duty Manager

Microsoft Concentrix
01.2020 - Current

Global Escalations Engineer

Microsoft
04.2015

Senior CCO

Convergys
03.2012 - 03.2015

Customer Care Executive

Explore tech ltd
01.2011 - 02.2012

Tech agent

WBPO (Wipro)
04.2009 - 12.2010

Branch Incharge

Alchemist Ltd./The Indians
12.2006 - 03.2009

Diploma in hardware and networking -

Amity University

B.A. - Humanities

Sikkim Govt College

XIIth - Humanities

AISSCE board

X th -

CBSE board
Dorjee Tshering Bhutia