DOROTHY TIMOTHY
Assistant Operations Manager
Chennai,TN
Summary
Assistant Operations Manager focused on physician and hospital billing across 3–4 streams, payer compliance, and back-end workflow coordination. Strengthens revenue operations by managing commercial and federal billing rules, including 7+ payer rule sets per week, supporting 21+ provider enrollment and credentialing cases per month, and streamlining claims movement through Sorian,Touchstone, Insync, Quadax, Finthrive, EPIC, Claim logics and Waystar. Brings cross-functional coordination and process control to high-volume revenue environments.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
R1RCM
06.2026 - Current
- Directed operational performance across 6 KRAs of revenue cycle management, including gross collections, net collection ratio, denial resolution, AR management, compliance, and client satisfaction.
- Oversaw cross-functional teams to enhance accuracy, timeliness, and efficiency in billing, coding, and collections aligned with organizational goals.
- Partnered with leadership to deliver strategic insights and process improvements, driving measurable gains in collection efficiency and reducing revenue leakage.
- Implemented performance dashboards and KPI tracking, ensuring accountability and continuous improvement across hospital accounts.
- Led cross-functional teams to implement process improvements and drive consistency in operations.
- Analyzed performance metrics to identify trends and recommend strategic adjustments for improvement.
- Coordinated project timelines and resource allocation to ensure successful completion of initiatives.
- Managed vendor relationships to optimize service delivery and cost-effectiveness in operations.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, improving operational effectiveness.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Oversaw daily operations to ensure compliance with industry standards.
- Fostered culture of continuous improvement through employee training programs.
Senior Analyst
R1RCM
09.2023 - Current
- Managed appeals process for US claims, leveraging expertise in healthcare revenue cycle management and data analysis to optimize reimbursement rates and minimize denials.
- Successfully managed the appeals process for US Claims under the CloudMed project, contributing to revenue growth.
- Collaborated with internal and external stakeholders across five distinct sites to address client inquiries, resolve process bottlenecks, and ensure regulatory compliance.
- Optimized claims processing, data analysis, and reporting utilizing Quantum and Epic software, improving processing efficiency.
- Collaborated with internal and external stakeholders, including five distinct sites, to address client inquiries, resolve process bottlenecks, and ensure compliance with regulatory requirements.
- Proactively addressed client inquiries and resolved issues related to process efficiency, ensuring seamless operations.
- Mentored team members, fostering collaboration and support within the team.
- Achievements: Won an internal ideathon focused on process efficiency, demonstrating a commitment to continuous improvement.
Lead Analyst
R1RCM
10.2025 - 06.2026
- Spearheaded revenue cycle operations, encompassing billing, coding, claim corrections, and denial management, ensuring compliance with healthcare regulations.
- Directed 20 FTEs, optimizing workflows and monitoring KPIs to enhance productivity across multiple hospital accounts.
- Partnered with leadership to provide performance insights and process enhancements, achieving gains in accuracy and turnaround time while improving client satisfaction.
Senior Client Partner
Access Healthcare
10.2022 - 08.2023
- Streamlined claims handling processes and enhanced workflow efficiency for Project PWC through expertise in healthcare revenue cycle management, billing regulations, and industry software (Sorian, Quadax).
- Managed both Physician and Hospital billing, ensuring compliance with Commercial and Federal Insurance guidelines to optimize claims processing and revenue generation.
- Leveraged industry expertise and knowledge of Sorian software and Quadax clearinghouse to ensure seamless claims processing and efficient revenue cycle management.
- Utilized expertise in Sorian software and Quadax clearinghouse to ensure seamless claims processing and optimize revenue cycle management.
- Applied comprehensive understanding of diverse healthcare billing regulations and guidelines while managing both Commercial and Federal Insurance claims.
Account Executive
Mira med Ajuba
02.2021 - 08.2022
- Streamlined claims handling processes for Project ATI, enhancing workflow efficiency and managing complex billing operations using expertise in healthcare revenue cycle management and specialized billing regulations.
- Managed complex billing operations, specializing in Worker's Compensation and Auto regulations, demonstrating expertise in specialized billing practices.
- Managed complex billing operations, specializing in Worker's Compensation and Auto regulations, showcasing extensive knowledge of specialized billing practices.
- Responsible for streamlining claims handling processes, enhancing workflow efficiency, and managing complex billing operations for Project ATI. Utilized expertise in healthcare revenue cycle management, specialized billing regulations (Worker's Comp and Auto), and industry software (Insync, Touchstone, Waystar).
- Utilized expertise in Insync, Touchstone, and Waystar software to streamline claims processing and optimize revenue cycle management.
Biology Teacher
Kodaikanal Public school
06.2019 - 04.2020
- Developed and delivered comprehensive biology lessons at Kodaikanal Public School, employing engaging teaching methodologies to enhance student understanding and create a positive learning environment.
- Crafted and implemented engaging biology lessons that stimulated student interest and supported academic growth.
- Responsible for developing and delivering comprehensive biology lessons to students at Kodaikanal Public School. Employed engaging teaching methodologies to enhance understanding and foster a positive learning environment.
Intern
YRG Center for Aids and research
04.2018 - 05.2018
- Conducted serological and molecular diagnostics in research setting, supporting HIV/AIDS studies at YRG CARE.
- Responsible for conducting serological and molecular diagnostics in a research setting, supporting ongoing studies related to HIV/AIDS at YRG CARE.
- Performed experiments and analyzed data, enhancing research efforts in infectious diseases.
Education
MBA - International Business Management
University of Western Australia
Australia 04.2001 -
Advance Business Management - Business Administration And Management
IIMK
Kozhikode, India 04.2001 -
Master of Science - Microbiology
Madras Christian College
Chennai, India 04.2001 -
Bachelor of Science - Microbiology
Madras Christian College
Chennai, India 04.2001 -
Skills
Revenue Cycle Management
Process Optimization
Billing compliance
Provider enrollment
Reimbursement analysis
Claims Processing
Denial Management
Data Analysis
Stakeholder Collaboration
Appeals management
Utilization review
Prior authorization
Interests
Reading, Learning, Teaching, Research
Timeline
Assistant Operations Manager
R1RCM
06.2026 - Current
Lead Analyst
R1RCM
10.2025 - 06.2026
Senior Analyst
R1RCM
09.2023 - Current
Senior Client Partner
Access Healthcare
10.2022 - 08.2023
Account Executive
Mira med Ajuba
02.2021 - 08.2022
Biology Teacher
Kodaikanal Public school
06.2019 - 04.2020
Intern
YRG Center for Aids and research
04.2018 - 05.2018
MBA - International Business Management
University of Western Australia
04.2001 -
Advance Business Management - Business Administration And Management
IIMK
04.2001 -
Master of Science - Microbiology
Madras Christian College
04.2001 -
Bachelor of Science - Microbiology
Madras Christian College
04.2001 -