Dorson Godinho
Mumbai
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
CeX Webuy Entertainment Pvt Ltd
08.2022 - Current
- Attending to customer's concerns regarding the purchased second hand electronics from our stores, like queries related to delivery updates and after sale issues among others via emails.
- Also handled similar queries at sister company which is Designer Exchange Pvt Ltd, where we deal with second hand designer items.
Customer Service Representative
Sitel India Pvt Ltd
03.2020 - 08.2022
- Handled customer inquiries related to billing, payments and invoices via live chat and phone.
- Provided technical assistance to customers through chat and phone.
Event Manager Assistant
Freelancing Events
08.2019 - 02.2020
- Helping manage events like Marvel's Avengers Exhibition, LollaPalooza, Arijit Singh Concert, Prateek Kuhaad Concert and Mahindra Blues among others.
Paid Attraction Representative
Essel World Pvt Ltd
04.2017 - 06.2019
Multiple Job profiles under the Paid attraction department which includes:
- Ticketing guests for Ice Skating and 10 Pin Bowling
- Teaching and helping guests to Skate on ice
- Teaching guests to Bowl in 10 Pin Bowling.
Education
ICSE -
03.2014
HSC -
03.2016
B.Com -
Skills
- Quick Learner, Creative
- Good analytical skills
- Always eager to learn new things
Hobbies And Interests
- Date of Birth: 04/11/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Hobbies: Passionate Cyclist and Skater
Languages
English
First Language
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
Timeline
Customer Service Associate - CeX Webuy Entertainment Pvt Ltd
08.2022 - Current
Customer Service Representative - Sitel India Pvt Ltd
03.2020 - 08.2022
Event Manager Assistant - Freelancing Events
08.2019 - 02.2020
Paid Attraction Representative - Essel World Pvt Ltd
04.2017 - 06.2019
St Mary's High School - ICSE,
Don Bosco Junior College - HSC,
St Andrew's College - B.Com,
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