Dorthi A

• Bravo award for achieving sales target every quarter consistently.
• Streamlined sales process, reducing PO and invoice errors by 15% and increasing the revenue by 20%, leading to improved client satisfaction.
• Coordinated projects for process streamlining having the teams maintain the repository of KB articles in higher client satisfaction and reduced repetitive hardware issues by 25%.

Title: SENIOR TECHNICIAN | ORDER MANAGEMENT

• Executed end-to-end order processing and purchase order validation, ensuring compliance with SOX, export control regulations, and internal audit requirements.
• Assisted the supervisor in updating order processing guidelines, leading internal training sessions, and maintaining team alignment with evolving business processes.
• Handled customer complaints and escalations, conducted root cause analysis (RCA), and implemented corrective actions that reduced recurring issues by 30%.
• Partnered with cross-functional teams including Business Ops, Finance, Sales, Channel Teams, and RPA to support the Order-to-Cash (O2C) process and related transformation efforts.
• Proactively identified and engaged with potential partners, presenting the organization’s value proposition and facilitating onboarding for mutually beneficial collaboration.
• Handled PO reconciliation with quotes, contracts, and program requirements to ensure clean, compliant order submissions and prevent revenue leakage.
• Maintained accurate, up-to-date records of partner interactions and activities in the sales pipeline, and supported performance analytics to guide decision-making and forecasting.
• Monitored market trends and customer industry developments to tailor sales strategies that addressed specific client challenges.

Agile Scrum Master(ASM®)