Douglas Hilker
Brownsburg
Summary
Dynamic Technical Writer and National Service Manager at Hurco Companies Inc, adept in editing, technical research, and fostering team building. Excelled in creating accurate documentation and enhancing service delivery, significantly boosting client satisfaction and productivity. Proven expertise in leading cross-functional teams and developing strategic partnerships, showcasing exceptional multitasking and problem-solving abilities.
Overview
37
37
years of professional experience
1
1
Certificate
Work History
Technical Writer
Hurco Companies Inc
08.2021 - 11.2024
- Proved successful working within tight deadlines and a fast-paced environment
- Managed version control and timely updates of documents through effective project tracking and organization skills
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification
- Followed company policies and editorial guidelines to craft thorough, well-written content
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation
- Maintained consistency across company documents by adhering to established style guidelines and templates
National Service Manager
Hurco Companies Inc
06.1987 - 08.2021
- Championed a customer-centric approach to service delivery, fostering strong relationships with clients and consistently exceeding their expectations
- Managed a team of service professionals to ensure timely and effective resolution of customer issues
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts
- Developed training programs for technicians, resulting in improved efficiency and productivity
- Fostered a culture of continuous improvement within the organization through regular training sessions and workshops aimed at developing technical expertise among staff members
- Developed strategic partnerships with key industry players to expand business opportunities and strengthen the company's market presence
- Optimized scheduling processes for field technicians, increasing overall utilization rates and reducing downtime
- Increased customer satisfaction by implementing new service protocols and procedures
- Established mentorship program to develop leadership skills among senior technicians, promoting internal talent
Education
High School Diploma -
Trumbull High School
Trumbull, CT01.1968
Skills
- Editing and proofreading
- Effective writing
- Instruction writing
- Editing
- Technical editing
- Technical research
- Document library development
- Assembly description
- External team collaboration
- User guides
- Support documentation management
- User manual maintenance
- Testing plan development
- Visual Communication
- Multitasking
- Problem-solving abilities
- Reliability
- Team building
- Professionalism
- Quality Control
Certification
- Adobe Certified Expert (ACE) – Adobe Systems.
- Microsoft Office Specialist, Word, Excel, PowerPoint Certifications – Microsoft.
- Indiana Driver's License
- TSA Approved
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 + staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Writer
Hurco Companies Inc
08.2021 - 11.2024
National Service Manager
Hurco Companies Inc
06.1987 - 08.2021
High School Diploma -
Trumbull High School
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