Summary
Overview
Work History
Education
Skills
Timeline
Generic

Surbhi Soni

Operations
New Delhi

Summary

To work in a dynamic and stimulating environment, which will enhance my capabilities and skills, so that I can contribute my best to the organization I work for and myself.

Overview

11
11
years of professional experience

Work History

Senior Manager – Operations & Administration

Physics Wallah
10.2024 - Current
  • Managing and monitoring office expenses to ensure cost efficiency and budget compliance.
  • Handling Annual Maintenance Contracts (AMC) for office infrastructure and vendor coordination.
  • Overseeing inventory management for assets, consumables, and office supplies.
  • Managing end-to-end process of welcome kit and uniform distribution for employees.
  • Coordinating with the finance team for payments, reconciliations, and expense tracking.
  • Ensuring process compliance and smooth operations across administrative functions.
  • Department: Operations & Finance
  • Implemented and developed operational standards, policies and procedures.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Global Procurement & Supply Chain Manager

OYO
01.2022 - 10.2024
  • Handling projects of Liquidity, IT, Cloud and Process Excellence.
  • Managing Global procurement and contract negotiations, including IT procurement, cost saving, and contracts with server OEMs such as Google and AWS.
  • Leading negotiations and implementation of WMS Oracle.
  • Managing HR tool Darwinbox negotiations for organizational use.
  • Handling global procurement of electronics and appliances.
  • Department: Procurement & Supply Chain

Procurement Manager

Stanza Living
04.2021 - 01.2022
  • Handling Pan India Procurement of Appliances, Horticulture, Sports, and Lights.
  • Managing Opex and Capex procurement with a team of 3.
  • Vendor sourcing, quotation comparison, and cost reduction across categories.
  • Team handling, PO process, vendor follow-up, logistics tracking, and escalation handling.
  • Process improvement in PO, invoicing, and payments.
  • Department: Procurement & Supply Chain

Operations Manager

Planeteves.com
04.2017 - 04.2019
  • Handled end-to-end Ecommerce operations including imports/exports, cost calculations, and reconciliations.
  • Managed stock control, order fulfillment, vendor coordination, and logistics.
  • Process implementation to reduce costs, improve SLA adherence, and minimize reverses.
  • Led a team of 6, maintained vendor payments, and ensured customer satisfaction.
  • Department: Operations

Assistant Manager – Operations

YMS
12.2016 - 04.2017
  • Managed client escalations, payment reconciliations, and internal training.
  • Monitored performance reviews and ensured SLA adherence.
  • Department: Client Relationship

Account Manager

Indiamart Intermesh Ltd.
07.2016 - 12.2016
  • Conducted client training, query resolution, and account renewals.
  • Guided clients on online business growth, catalog management, and seller satisfaction.
  • Department: Client Relationship

Senior Executive – Operations

AskmeBazaar.com
06.2015 - 07.2016
  • Handled warehouse operations, seller onboarding, and catalog/stock management.
  • Coordinated with logistics partners for timely dispatch and GRN issue resolution.
  • Improved seller relations, inventory control, and SLA compliance.
  • Department: Seller Management

Operations Executive

Digihive Educational Services Pvt. Ltd.
08.2014 - 06.2015
  • Managed dispatch operations, MIS, and packaging/quality checks.
  • Coordinated client handling, invoice generation, and courier payments.
  • Implemented process improvements to streamline LMS and OMS order fulfillment.
  • Department: Ecommerce

Education

B.Tech -

Dronacharya Group of Institutions
01.2014

12th - undefined

S.D. Public School
01.2010

10th - undefined

S.D. Public School
01.2008

Skills

Strategic planning

Talent development

Operations management

Resource allocation

Operations planning

Cross-functional collaboration

Data analytics

Documentation and reporting

Reporting management

Budget oversight

Data-driven decision making

Logistics operations management

Material processing

Team leadership

Teamwork and collaboration

Team building

Problem-solving

Decision-making

Time management

Work Planning and Prioritization

Project planning

Analytical skills

Negotiation and conflict resolution

Positive attitude

Managing operations and efficiency

Cost control

Negotiation

Timeline

Senior Manager – Operations & Administration

Physics Wallah
10.2024 - Current

Global Procurement & Supply Chain Manager

OYO
01.2022 - 10.2024

Procurement Manager

Stanza Living
04.2021 - 01.2022

Operations Manager

Planeteves.com
04.2017 - 04.2019

Assistant Manager – Operations

YMS
12.2016 - 04.2017

Account Manager

Indiamart Intermesh Ltd.
07.2016 - 12.2016

Senior Executive – Operations

AskmeBazaar.com
06.2015 - 07.2016

Operations Executive

Digihive Educational Services Pvt. Ltd.
08.2014 - 06.2015

12th - undefined

S.D. Public School

10th - undefined

S.D. Public School

B.Tech -

Dronacharya Group of Institutions

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