D Prabhakar
Associate WFM Reporting,Concentrix
Bengaluru
Summary
Experienced technical professional with 5+ years of experience in managing IT services. Excellent reputation for resolving problems and improving service levels.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate, Real Time Management
Concentrix
4 2022 - Current
- Collaborate with team members to achieve target results.
- Prepare daily reports using MS Excel and Power BI.
- Carry out day-to-day duties accurately and efficiently.
- Plan weekly Schedule.
Advisor II- Technical Support
Concentrix
12.2020 - 04.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provide Application support with Adobe application like Photoshop, Lightroom Classic and Lightroom
- Managing Adobe Cloud Data for end users
- Increased customer satisfaction by resolving issues.
- Preparing weekly CSAT and login hour report for my team thus helping my team to track and meet their target matrix.
Tech Support Executive- Enterprise Support
Arvato Bertelsmann
09.2018 - 07.2020
- Creating backups of Windows Server, Linux and VMs running on Hyper-V, VmWare.
- Restore backups from NAS and tape library.
- Setting up Backup and disk management for both enterprise and individuals using Acronis True Image, Acronis Backup and Acronis Disk Director.
- Creating Images of machine and deploying it on bare metal machine using Acronis Snap deploy.
- Resolved problems, improved operations and provided exceptional service.
Tech Support Associate
NTT Data
04.2017 - 08.2018
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- End user support on remote via team viewer and Any desk.
- Creating system back and restoring data.
- Creating and managing Distribution List.
Desktop Support L2
Vayam Info Solution Pvt. Ltd
12.2015 - 03.2017
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- User Account management using AD
- Managing inventory.
Education
BE - ECE
Anna University
Chennai, TN 08.2010 - 06.2014
Skills
Power BI
MS Excel
Planning & Scheduling
SQL
RTM
Certification
RHCSA
Timeline
Advisor II- Technical Support
Concentrix
12.2020 - 04.2022
Tech Support Executive- Enterprise Support
Arvato Bertelsmann
09.2018 - 07.2020
Tech Support Associate
NTT Data
04.2017 - 08.2018
RHCSA
12-2016
Desktop Support L2
Vayam Info Solution Pvt. Ltd
12.2015 - 03.2017
BE - ECE
Anna University
08.2010 - 06.2014
Associate, Real Time Management
Concentrix
4 2022 - Current
Similar Profiles
CHERRY ROSE BOLACHERRY ROSE BOLA
Subject Matter Expert at ConcentrixSubject Matter Expert at Concentrix
Kendall Anibal Campos SalazarKendall Anibal Campos Salazar
Workforce Management Analyst at ConcentrixWorkforce Management Analyst at Concentrix
Lizet Antunez-CastilloLizet Antunez-Castillo
Senior Service Design and Support at ConcentrixSenior Service Design and Support at Concentrix
Bhumi ShahBhumi Shah
Senior Recruiter at ConcentrixSenior Recruiter at Concentrix
SOMNATH BANERJEESOMNATH BANERJEE
Senior Analyst - Product Designer (AI/ML Team) at Dell TechnologiesSenior Analyst - Product Designer (AI/ML Team) at Dell Technologies